Rating

4.9

feedback

208

Reviews

chart

#3,344

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    12%
  • Less than a month
    34%
  • Less than a year
    38%
  • More than a year
    2%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the app's ease of use, helpful customer service, and seamless integration with Shopify stores. Many users highlighted the quick and responsive support team, mentioning specific customer service representatives like Bonnie, Cade, and Ethan who provided excellent assistance. Users appreciated the app's flexibility, allowing them to easily manage digital downloads, connect documents, and customize their products. The app was also commended for its ability to retain customer purchase history and provide a smooth experience for both sellers and buyers. However, there was one negative review mentioning a change in tier benefits without notice, leading to a loss of trust in the app developer due to poor business practices and lack of transparency.

Highlights

Positive customer service experience and quick support
Ease of use and flexibility in managing digital downloads
Seamless integration with Shopify stores
Retention of customer purchase history
Negative experience due to change in tier benefits and lack of transparency

Rating Breakdown

  • 5
    97% (202 ratings)
  • 4
    1% (3 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 73% (152)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2025

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Great customer support, easy to use

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

Useful app, great web chat for assistance. Cade assisted me with something today and it was explained very clearly for me to resolve my issue.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Works as advertised!

Using app

10 months

Total reviews

1

Average rating

5.0

All reviews

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