LDT Digital Downloads & Ebooks
Sell digital products, video, PDF, eBooks, license keys & more
Rating
4.9
feedback
211
chart
#3,573
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
12%
-
Less than a month
35%
-
Less than a year
37%
-
More than a year
2%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting great customer support, ease of use, and helpful features. Users appreciate the app's functionality in managing digital downloads and the responsiveness of the support team, with specific mentions of helpful interactions with customer service representatives like Bonnie, Cade, and Pete. However, there are a few negative reviews mentioning issues with tier benefits changes without notice and unresolved technical issues that have persisted for a long time, leading to customer dissatisfaction and financial losses.
Highlights
Review RSS Feed
All reviews
Jan. 15, 2026
Excellant app and wonderful support executives, very helpful by nature. I requested them for a feature and they did. Best app and best team, highly recommended
Dec. 17, 2025
They haven’t been able to fix one of the major issues for at least a year now. If a customer purchases 2 or more large files, the download simply fails — they can’t download the files, so they think they’ve been scammed. This has caused a huge amount of unnecessary work, as well as numerous PayPal disputes and Stripe chargebacks, because customers aren’t receiving the products they paid for. I’ve reported this problem to support about 15–20 times, but they keep giving vague answers without any real solution, insisting that everything works fine on their end. The last time, they managed to figure out that the issue mainly occurs when customers try to download multiple files at once, and their “solution” was to tell me to disable the “Download All” function — meaning customers would have to download each file individually. That is absurd, and it’s not a solution at all. I expect a real fix for this issue, because it’s been a year with no resolution and I’ve already lost hundreds of dollars because of it. I’m also requesting some form of compensation, as the app hasn’t been functioning properly for an entire year — and since we’re talking about around 4,000 files, migrating to another app would be an enormous amount of work.
Hi there, We are very sorry that you had a negative experience using the application. Currently, our application stores files on cloud storage, and we have established CDN caching in most regions worldwide, ensuring data speeds in most areas. Regarding the "Download All" feature slowing down downloads, this is a documented issue as it requires files to be compressed into zip files, which increases download times. We are currently investigating a solution to this problem; if unsuccessful, we may decide to remove this feature entirely to avoid negatively impacting the user experience. Thank you, LDT Team
Dec. 16, 2025
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