LDT Digital Downloads & Ebooks

They haven’t been able to fix one of the major issues for at least a year now. If a customer purchases 2 or more large files, the download simply fails — they can’t download the files, so they think they’ve been scammed. This has caused a huge amount of unnecessary work, as well as numerous PayPal disputes and Stripe chargebacks, because customers aren’t receiving the products they paid for. I’ve reported this problem to support about 15–20 times, but they keep giving vague answers without any real solution, insisting that everything works fine on their end. The last time, they managed to figure out that the issue mainly occurs when customers try to download multiple files at once, and their “solution” was to tell me to disable the “Download All” function — meaning customers would have to download each file individually. That is absurd, and it’s not a solution at all. I expect a real fix for this issue, because it’s been a year with no resolution and I’ve already lost hundreds of dollars because of it. I’m also requesting some form of compensation, as the app hasn’t been functioning properly for an entire year — and since we’re talking about around 4,000 files, migrating to another app would be an enormous amount of work.

I was on a paid tier and it was a decent app, but they changed the tier benefits without any notice, so I was paying for benefits I thought I had but wasn't receiving. When I reached out to the developer, they refused to resolve the issue. They want me to pay more than double the cost I've been paying in order to receive the benefits I signed up for. The poor business practice and lack of transparency made me lose all trust in the app/developer.

It's not so easy I've been waiting 2 days for a reply back from them. Which is delaying my website being finished and launched. Customer service apparently doesn't respond in a timely manner. It's very frustrating.