LDT Digital Downloads & Ebooks
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by team members like Bonnie, Cade, and Pete. Customers appreciate the app's ease of use, efficiency in managing digital downloads, and quick response to technical issues. The free plan is highlighted as a great feature, and users find the app helpful for automating the delivery of digital products. However, there are a few negative reviews mentioning issues with tier benefits changes without notice and unresolved technical issues affecting file downloads for customers, leading to disputes and dissatisfaction.
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The app has really useful functionalities and makes the process much easier and more efficient. Everything works well, and whenever I had a question or needed help, the support team was very responsive, professional, and helpful. Highly recommended!
Bonnie from Support helped me troubleshoot some issues we were having. All have been resolved. She was very clear, helpful, and provided screenshots. Overall, the base level of the app has served our needs, would recommend.
Never have had any issues with this app, very solid service.
Bonnie was a great help, very efficient and solved technical issues very swiftly :)
Increible, muy bueno todo, lo que si me gustaría que agregaran en un futuro, no importa si sube de precio el servicio, es que coloquen la función de bloquear archivos a clientes que se quieran pasar de listos descargando los archivos en diferentes direcciones IP, que basicamente pasen los archivos a otras personas, seria perfecto eso.
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