Rebel Beauty review for LeadDyno Affiliate Marketing
June 18, 2020
Awful. I set this up and had 3 or 4 affiliates start up, one in particular had noticed a few sales that hadnt tracked to her, I emailed customer services and they were honestly the most useless CS Ive ever used. Take 2 days to reply and then the reply is absolutely useless and not even relevant to my query. They told me sometimes they have problems with affiliates using Facebook but that this wasnt an issue in my case, I asked WHAT IS THE ISSUE THEN? And have been ignored since. I put a lot of effort into setting this up so really wanted it to work but my affiliates think im trying to scam them, it keeps happening! Shopify track it as coming through the affiliates link, but for some reason Leaddyno (the people I pay to track them) cant manage to. They literally have one job! So I now have to go through every sale on Shopify to track them myself and manually add the commissions. This is taking hours, I took over £2000 in sales just yesterday from a site with an average order value of £25 this is a lot of orders to go through when Im paying for a service to do that for me! If you sign up to these, you will lose time, money, and very probably youre affiliates who will lose trust in you when they realise they have had loads of sales go in that haven't tracked Edited to add that I dont know how it is my settings when its only one single affiliate that is affected, she hasnt altered ANY settings and neither have I. I actually came back to remove this review because although its true, I felt harsh. I saw the response and now its staying cause that is an outright LIE! This app is most definitely NOT solid! Shopify tracks the sales, Leaddyno doesnt. How is that my settings? They have the lead dyno tracking affiliate on the shopify order page Not helpful at all that you refuse to accept any responsibility and just blame your users. Also, what do you mean I need to give you time? I gave you two days to reply, you replied and said a lot of your users have issues if their affiliates try use Facebook, but that wasnt the issue for me. That was it. No more reply for almost a week, until I wrote this review
I’m sorry to hear about your experience with LeadDyno customer service. Over the past few weeks we made some major changes to our support team and removed a long time support manager. Their previous response to your experience was unacceptable and for that we apologize. Things should be a lot better moving forward. We have been on Shopify since 2014 and take a lot of pride in our product. We have invested a ton of effort into making our Shopify tracking integration rock solid, including some advanced integration with Shopify’s systems that prevent adblockers from interfering with our tracking. With that said, there are fringe cases where things aren't setup correctly or weird things that happen due to the affiliate modifying a link or some other strange technical issue with the setup. It is complex and there are a lot of variables. When that happens, we do need to troubleshoot and it may take a few days. Since our change in staff our response times have been speeding up and are doing our best to offer a better service.
