Leat: Loyalty & Marketing
The reviews are overwhelmingly positive and consistently praise the app’s core loyalty functionality, smooth onboarding, and strong support team. Merchants repeatedly mention that the platform is easy to use, feature-rich, and effective for building loyalty programs, referrals, gift cards, and omnichannel experiences across online and physical stores. Many reviewers also highlight tangible business benefits such as improved customer engagement, higher retention, and better repeat purchase rates. The app is often described as reliable, flexible, and a strong fit for complex setups, with several merchants appreciating that the team actively thinks along with them and helps tailor the solution to their needs. The most common negative point is not about the product itself but about pricing clarity: one reviewer noted that the Shopify App Store pricing was misleading compared with the in-app subscription model, though they later updated their review after the founder clarified the issue and helped them get set up. Aside from that, criticism is minimal and mostly limited to early-stage uncertainty before results are visible. Overall, the reviews suggest a highly regarded app backed by a responsive, hands-on team, with the main area for improvement being clearer pricing communication.
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Heel tevreden over de samenwerking met LEAT! Vanaf het eerste moment denken ze goed mee, zijn ze proactief en schakelen ze snel. We hebben ons loyaltyprogramma in korte tijd volledig vernieuwd en live kunnen zetten. Wat ik vooral fijn vind, is dat ze niet alleen uitvoeren, maar ook zelf met ideeën en verbeteringen komen. Complimenten aan Nick en zijn collega's voor het meedenken, de korte lijntjes en vooral het snelle doorpakken. Op naar de volgende stappen!
Leat has been fantastic for Third Window Brewing. We hit a complex issue with our club memberships, and Koen, Lars, and Faouzi were quick to respond and worked with us through every question. Koen did most of the troubleshooting, and we really appreciated it. Truly a white glove service experience. Highly recommend Leat to any merchant!
Ik ben erg tevreden over LEAT. Het loyalty programma werkt fijn en is duidelijk voor zowel ons team als onze klanten. Ook bij vragen of problemen is het team goed bereikbaar en wordt er snel meegedacht naar een oplossing. Dat maakt het voor ons prettig om mee te werken en zorgt ervoor dat we onze klanten op een duidelijke en leuke manier extra kunnen belonen. Aanrader!
The pricing listed on the Shopify App store is misleading. EDIT: I'm told the developers are working on addressing the pricing disparity from the Shopify store to their in-app subscription model. The Founder reached out to clarify and have been very helpful in setting me up with a great loyalty program
Leat has always been a great partner in the hospitality space, using hospitailty integrations. But when we layered Shopify on top of that, things got very complex. But Koen and the Leat team have helped us navigate some incredibly tough challenges integrating across a diverse tech stack. The level of detail they go into with their support and triage is second-to-none. Add to that the constant updates & improvements, fast movement & agility, it makes for a world-class tech partner. It's been a massive unlock for our business, continuing to get better the longer we work together. Cannot recommend them enough! Huge thanks to the whole Leat team.
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