All reviews

Rating Breakdown

  • 5
    95% (35 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (2 ratings)
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5 / 5 Share

July 8, 2021

We've seen a great improvement in conversion rate after switching our traditional email marketing to LeftBrain. The retargeting practice avoids spamming customers and our account manager has been extremely helpful in tailoring the software to our needs.

Store

Goddiva

Using app

About 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

April 27, 2021

LeftBrain helped us to grow our email list significantly by using their opt-in feature which offers a one-time discount in exchange for signing up to the list. (Similar to large luxury boutiques.) LB also helped us to increase our sales by offering a tiered abandoned cart approach. (eg. send another reminder if the purchaser doesn't buy.) Also, when we were using other platforms, our discount codes were being shared between friends. Leftbrain solved this problem for us, by generating a unique code for each user. The setup was easy. Before them, we had tried a few other platforms, but we felt like we needed a lot of training to use them. Whereas, for Lefbrain, we used their setup tool, which guided us step by step about which emails were going to be turned on. We contacted their team about a few points we were unsure of. Following this, we were onboarded by their tech team and all of our questions were answered in clear examples. We couldn't be happier in discovering this app and have recommended it to a few friends already.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

April 19, 2021

DO NOT INSTALL THIS APP. --- UPDATE: I lost 65 customers in one day thanks to an email that Leftbrain sent without my permission. On top of that, 1 person did make a purchase but because of the 10% discount offered across the board on a product that has very little margin, I lost money. ---- Leftbrain reached out via a cold marketing email. I usually ignore these types of emails but instead I installed the app and did the usual setup instructions. I didn't know what Leftbrain was or what it did, but I had expected some sort of onboarding. Instead, they turned it on without my knowledge - I only noticed because I was working on the site and their annoying popup started coming up. I told Kerem to deactivate it so that we can flesh out a few things. No less than 12 hours later, a mass email was sent out by Leftbrain on behalf of my company, to about 10% of my contact list. It was an poorly composed email with a massive blurry logo and American spelling, with a 10% discount that I never authorised. I looked in my discount codes and a bunch of discounts were created there. I did not under any circumstance tell them to launch an email to my clients - especially an ugly one that I never approved. I am absolutely furious at them and couldn't sleep last night. No resolution offered thus far, in fact they even had the audacity to imply that the logo was my fault. Why send a mass email to my customers without my permission? It's now damaged my brand and screwed up the polish I worked years to get. I regret ever installing it, I feel a deep anger and resentment toward them at the moment and yet they'll just go on about their day not caring about what they've done. Seriously, I'm over app creators like this.

Using app

12 days

Total reviews

10

Average rating

4.6

Developer Reply

Hi there. First of all apologies for this situation. I've tried contacting you about this and I'm hoping to help you resolve this issue. I understand your frustration, but due to extenuating circumstances that was explained in our email, this has caused a miscommunication yesterday. As you can see from all other reviews, customer service is in fact one of our strengths and we value that highly. We hope to hear from you soon. Best Regards.

5 / 5 Share

Feb. 3, 2021

We have definitely seen a big increase in sales since installing the App. We've been pretty weak with email marketing so far, and when we would do it, it never seemed to make too much of a difference. we would be happy to recommend this app to anyone. Customer service has been great also, we've been very happy with the app.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

We've been very happy with the app....we have definitely seen increases in sales since using LeftBrain. Customer service has been great also, we would be happy to recommend this app to anyone.

Using app

About 1 month

Total reviews

7

Average rating

5.0

5 / 5 Share

May 8, 2020

So far so good! We have definitely seen a big increase in sales since installing the App. We've been pretty weak with email marketing so far, and when we would do it, it never seemed to make too much of a difference. Kerem in Support helped me figure out why the "open" rate was always so low before, and fixed that issue. Outside of that, people just love discounts, even if it's just 10% and it's a great way to have them come back to the website. This App figures out when- and who to send a code, and what kind of discount, by either rewarding them for being a great customer already, or to get somebody back that had shown interest before, but didn't purchase, and to give them that extra push they need. Also, when selling wholesale to stores, you don't openly want to advertise discounts too often, as you'd be in competition with them, and that's not cool. However, we don't want to miss out on the sale either, and with this App we can still offer the discounts in a discreet way, so it all stays fair. And it's great that it's all automatic and it'll continue to figure out customer's behaviors, which is very helpful to retain them for future purchases!

Using app

Almost 2 years

Total reviews

8

Average rating

4.5

5 / 5 Share

April 29, 2020

We have been incredibly happy with the app. The customer service is top notch, any doubt, change or anything thatches up to mind, they answer it or fix it really, really quickly. The App works great too, and has brought a very good amount of sales. Highly, highly recommended!

Using app

6 months

Total reviews

10

Average rating

5.0

5 / 5 Share

April 22, 2020

Very nice app. Helped me increase my sales by 20% from day 1. Service is exceptional; very quick and effective. Fully customizable, contacts the customers without being distractive. I expect even better results in the future as this app uses artificial inteligence to get to know customers' preferences.

Using app

About 1 month

Total reviews

16

Average rating

5.0

5 / 5 Share

March 27, 2020

We needed an app like this as we were weak with e-mail marketing. Since installing and working with the team at Left Brain we have noticed an increase in sales that are worth the price of the app. Customer support has been great in assisting with the trial and answering any questions. We will continue to use this app as long as it pays for itself.

Using app

12 months

Total reviews

18

Average rating

4.7

5 / 5 Share

March 6, 2020

We installed this app to test if there was a peak in sales and to our satisfaction, there was no doubt a considerable climb. We have delayed installing the app since our trial as we have had no stock but we cant wait to reinstall and reap the rewards. This is definitely the most expensive app we have had, however, we believe it to be well worth it.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Dec. 5, 2019

Does exactly what it says it does... 100% marketing automation, quick and easy setup, then just leave it run. Have experienced other marketing automation solutions that don't come close. Leftbrain is another level and they back it up with great support. Definitely give this a try.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2019

Just what I've been looking for. Love this app and the great service from the team who are always happy to help me. Super easy to set up and it takes care of marketing to all my store contacts... allows me time to focus other tasks. Highly recommend it as this will really support growth of my store sales!

Using app

5 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 25, 2019

We are very satisfied with the app and also with the very helpful service we get. I can highly recommend to give an automatic sales help to your shop. Frequent buyers, old consumers or any else you can add to give into the system. We are really happy to use it and generate sales continuously.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2019

This app really helped us bring back some old customer with discount codes and reduce abandoned cart check outs! Our sales have increased since using the app. The developers are awesome and will work with you closely to set up a plan tailored to your needs!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2019

Love LeftBrain! The app is perfectly automated which means we can allocate our time to driving sales in other avenues. We've seen an improvement in sales,and also love working with the team at Leftbrain. Their customer service exceeds expectations and is a pleasure to work with. They are really collaborative and accommodating with any feedback.

Using app

4 months

Total reviews

10

Average rating

4.9

5 / 5 Share

Sept. 25, 2019

Can't fault Leftbrain to date. The app does exactly what it says and the support from the guys is excellent.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2019

I was using Constant Contact to market to my customers taking my time to do those posts. LeftBrain has really boosted my sales by continually contacting my customers in a very strategic way which now frees me up to focus on other things. I highly recommend giving LeftBrain a shot as you will see the same in their free trial period.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2019

We have a small operation so contacting each customer is a challenging task. This app takes that pressure off from us. Our customers seem to like it as well.

Using app

About 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

July 8, 2019

I downloaded the app because they promised assistance with the installation. I don't write code and looked forward to their help. I have contacted them several times and they told me how to proceed. I tried but still had problems. I'm still waiting for assistance but look will for another app that communicates more with new customers.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Bradley, We have replied to your emails on June 25th and June 28th. I've just sent you yet another email, this time from my personal account with screenshots of our replies. For some reason, you are not receiving our replies. Please review what I have sent. We would still be happy to work with you but as you can imagine, this review is unjustified and not LeftBrain's fault. All the other reviews show how committed we are to supporting our customers. Thanks for fixing this mistake in advance. Cheers...

5 / 5 Share

April 23, 2019

I absolutely love LeftBraind. It makes marketing scenarios a no brainer with an excellent way. Very easy to use for beginners and has plenty of advanced options for experienced marketers.

Using app

Over 2 years

Total reviews

2

Average rating

5.0