LimeChat: WhatsApp Support+AI
Elevate Retention and User Experience on WhatsApp with GPT
Rating
4.9
feedback
49
chart
#2,045
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
2%
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Less than a day
0%
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Less than a month
22%
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Less than a year
71%
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More than a year
2%
Reviews Summary
The reviews for Limechat are overwhelmingly positive, with users praising the platform for its seamless integration, exceptional customer support, and user-friendly interface. Many users highlighted the effectiveness of the AI chatbot in improving customer engagement and driving sales. The onboarding process was described as smooth and well-structured, with dedicated Customer Success Managers providing proactive guidance. Limechat's ability to handle customer queries efficiently, automate campaigns, and provide detailed reporting were also commended. However, a few users mentioned minor issues such as slow responses from the accounts team and the need for more pre-designed journeys.
Highlights
Review RSS Feed
All reviews
Sept. 17, 2025
One of the best platforms I have ever used. The platform is tech but feels human like because of the exceptional CSM team. Nikhil and Sridhar are great and are always so helpful and accommodating. The UI/UX is absolutely seamless, very easy to understand and use. I am very happy with my experience; I am working at a global FMCG brand and have integrated Limechat with all my brands. It has completely negated my need for other platforms for reaching out to my user base. The platform is constantly evolving and getting better day by day. A must have for every business.
Sept. 2, 2025
Lime Chat exceeded our expectations! Their onboarding process was flawless with Veena and Ananya, and their platform has revolutionized our AI Click Chat bot along with WhatsApp broadcast message. Proactive, responsive, and knowledgeable, their team delivers exceptional results. We've seen significant improvements in automating WhatsApp cart abandonment msg and carousal broadcast msg with an uptick of 118 ROAS . Highly recommend Lime Chat - they're a game-changer!
April 15, 2025
We've had an exceptional experience with Limechat! the onboarding process was smooth and well-structured, thanks to the incredible support from our Customer Success Manager, Dipti Juneja. She was instrumental in helping us set up our workflows and build a robust customer support system on WhatsApp. Her guidance and proactive approach made the entire setup seamless and efficient. The Limechat bot itself is a game-changer—it now handles nearly 80% of our customer queries. This has significantly improved our response times and customer satisfaction. The platform is intuitive, reliable, and has become an integral part of our support operations. Highly recommend Limechat for anyone looking to streamline their support through WhatsApp, especially with such a dedicated team behind it!
March 22, 2025
We started out with Limechat for their support platform and soon subscribed to their Gen AI chatbot and Marketing Suite as well. Limechat and its two-way communication have played a pivotal role in our customer engagement, driving up our retention rate and LTV while also helping us close more sales from cart drop-offs. The AI chatbot has also streamlined our presales process to a large extent by providing accurate information regarding our products’ usage, maintenance & health benefits which was a huge roadblock for our customers to complete their purchase. A special shoutout to Ashwath Nitin our CSM who goes above and beyond to help us achieve our objectives!
Feb. 12, 2025
Amazing team. What I loved is the ownership of the team to make it successful. Some pre-designed journeys could be there as in Improvemnt
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