Wyverns Hoard LLC review for LimeSpot AI Bundles & Upsells
Aug. 25, 2023
App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587. I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results. The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person. I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store. The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous. I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348. I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get. I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store. TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.
We are very sorry you are unhappy with our pricing and services and have reached out privately to explore potential resolutions and address your concerns. Based on your review, we can see that you feel LimeSpot lacks transparency and an explanation of how LimeSpot-driven sales are attributed. LimeSpot uses the industry standard practice of attribution based on clicks. Established companies, from Klaviyo to Google, use this method as well. To be fair, we disregard any purchases that take place more than 7 days after a LimeSpot element is clicked. We discuss the topic of attribution in both of the following Help Center articles. You may find some of the detailed information you are looking for in one or both of these articles: How are LimeSpot analytics generated? (https://support.limespot.com/en/articles/1443356-how-are-limespot-analytics-generated) What Sale is Considered a LimeSpot Driven Sale? (https://support.limespot.com/en/articles/2971724-what-sale-is-considered-a-limespot-driven-sale) You have access to the “Overview” of analytics, the “Recommendations” Analytics, and the “Products” Analytics. Your account is limited to these categories because all the others available (except for “Revenue”) refer to LimeSpot features you are not using as part of your current plan. However, we believe these 3 reports should display all the information you need to understand how LimeSpot is performing in your store. You may find the “Recommendations” Analytics page particularly informative as it allows you to view the performance of individual recommendation boxes based on the pages they live on. These analytics also include a breakdown of clicks and sales conversions. Using this information, you can get a better sense of the behavior of customers in relation to your LimeSpot boxes. We understand that, at this time, in particular, costs can be a large pain point for brands. The pricing plans we offer customers reflect both our desire to help brands find the pricing structure that works best for them and our firm belief in the value we add to our users’ stores. The fee for your plan is based on 2% of the LimeSpot-driven revenue. This means that, depending on the month, your fee will fluctuate based on how much revenue LimeSpot drives for a given period. If you are looking for a more predictable model for pricing, we recommend you switch to the “Essentials Plan.” We want you to have the very best experience with LimeSpot. You will get the highest level of concierge-style support when you contact our team via email or messaging. If you have any questions or run into trouble, we’re here to help! In addition to addressing concerns and solving problems, our team is also happy to assist in configuring your LimeSpot boxes to maximize their effectiveness. Here's to hoping you'll give us a shot to turn things around! We're committed to making things right and are eager to keep moving forward together. Thanks for sharing your feedback – it helps us improve and provide a better experience for everyone.
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