LimeSpot Personalizer
Personalization and customer journey optimization | LimeSpot
Rating
4.8
feedback
1,546
chart
#3,362
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
57%
-
More than a year
30%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include great communication, outstanding customer service, user-friendly self-service tools, and helpful support team members like Reymond, Frederick, and Michael. Users appreciate the ease of integration, customization options, and the app's ability to drive sales through upselling and cross-selling. On the other hand, negative reviews mention concerns about pricing transparency, unexpected charges, technical issues, and unsatisfactory support experiences. Some users felt deceived by the app's pricing structure, experienced functionality issues like duplicated products in the cart, and expressed frustration with poor support responses and blame-shifting from the customer service team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 9, 2024
Limespot has been an outstanding app so far. Our customer support representative is exceptionally responsive, swiftly addressing our needs. We look forward to exploring what more Limespot can do for us!
May 3, 2024
BE VERY CAREFUL. This app is a scam. It's three times more expensive than Shopify's own plan, they don't provide a proportional increase to the charges they apply, they don't warn about extra charges, and the customer service is either terrible or non-existent. Ultimately, the worst decision I made with an app is downloading this.
We're sorry you feel this way about your experience with LimeSpot. We have refunded the charges you didn't expect. Our pricing is clearly laid out on our website at www.limespot.com/pricing, in our documentation at support.limespot.com/en/articles/5716048-how-does-limespot-s-pricing-work, and in our app when you install it and are asked to select a plan. It is worth noting for other merchants reading this review that during the period referenced, LimeSpot accounted for more than 25% of this store's total revenue.
Feb. 29, 2024
LimeSpot has been a key contributor to the layout of our website the past 2 years. Customer service has always been outstanding! The user-friendly self service tools to find answers quickly are a bonus.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more