Bundle & Upsell AI ‑ LimeSpot
Bundle, Cart Upsell & Cross Sell at Checkout App |...
Rating
4.7
feedback
512
chart
#1,294
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April 15, 2021
whenever you update your prices, limespot doesn't update it on their system. After weeks past , their widget shows the old prices , causing confusion. You have to do manual sync each time you update your price in their app. Annoying. update: Apparently this issue is only with my store. thats what they said.
***UPDATE 04/07/2021: In active contact with this customer already about the specific issue at hand. This issue is not known to be a system wide problem with LimeSpot Personalizer.*** We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We have reached out directly to you via the provided email address so please get back to us at your earliest convenience so we can resolve the issue at hand.
Oct. 23, 2020
Poor App-... I have being paying for around 12 months or more, without having access to control the features. Afterwards they dont remove the coding, so store is slowed down. Waste of money dont do it! **Update** It was a mistake I have paid way to much. They gave me a refund for a month. Thats ok. I could have spotted it myself before. Michelle was a pleasure speaking to from Limespot. She get one of the stars personally.
**Update** Thank you so much for updating your review. The refund is currently being processed by Shopify as there hadn't been any charges to your account since February 2020. We look forward to doing business with you again in the future. Best of luck with everything and hope to see you soon! We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. A request has been sent to your store so that our team can help with removing the leftover code. We would also like to offer you a better pricing plan with access to more features. Please expect an email from our support team to make things right.
March 23, 2020
I'm finding lots of bugs with this app and as it has become more sophisticated, it's become more difficult to use. e.g. If I try to make configuration changes, it just seems to fall over and I can't access it for a few hours as it resets. Probably user error, but even so, it shouldn't behave as it is. I'm on the verge of swapping for another recommender engine.
We are very sorry for the frustrating experience you had with our app. Our engineering team has since fixed the issues and your account is now good to go. We tried to reach out to you via the live chat to let you know that everything is now fixed. Hopefully you will be able to give us another chance before swapping for another app! Do reach out to us at [email protected] so we can help you with any other concerns you may have with our product.
Nov. 24, 2025
11/24/2025: We have all hands on deck for this issue. After many conversations, the issue is starting to become clearer. This has been a big challenge for all parties, from Payment processors to LimeSpot to The Abbey. Lessons learned so far. Test all systems earlier in the year (September) to make sure they function in the Holiday Season. Will this kill my season? No, it will not. This old guy has workarounds. I hate using that word! 11/15/2025: Ok the old guy here "64 years young" just ran a full deep scan and the finding are in your inbox. 2 1/2 hours of work VS 2 days? Its your exstention! Option are on my report in your inbox. 11/14/2025 It appears to me that, like most ecoms, they lose their customer touch. I have been dealing with an issue for 24 hours now and to no avail. After all these years (10 to 12) I have to write this type of review. Get back in the game, folks. Everything on this App works great, but stay away from the post-purchase Offers! Send a engineer or a coder. Some time issues are larger than your technical support team! Pissed would be an understatement! Another project "completed"! I think we have been running this App for 8 or 10 years now. We have gone through many different theme projects together. Good job on the last project. Keep up the good work. Cheers The Abbey Collection
Your continued use of our app and your positive feedback is incredibly uplifting! We can't thank you enough for sharing your positive experience with others.
Aug. 9, 2015
Trialled for a month or so with no real benefit seen, looks like we're an exception. It didn't contribute over our trial and when I unnstalled, left some code in which I had to go and strip out. One thing to be careful with is that it adds to page weight and it caused a drop of 4-5 points on average per page in our google pagespeed insight scores.