Beach Life Australia De review for LimeSpot AI Bundles & Upsells

3 / 5

Aug. 26, 2018

I have loved this app up until the point where the recommendations loaded before our collections distorting our shop view totally. When I contacted the Lime Spot support team about the issue they implemented bugs on my shopify store destroying all links on the product pages including the ADD TO CART button!! Hours spent with Shopify support and 5 days not being able to sell as nobody could use the Add to Cart button.... Still discovering additional damage as they also changed my blog page and you guessed it, none of the links work anymore.... Edit 12 months later: I have upgraded from a previous 1* review to a 3* review for the personal support provided in the last week. The team at Limespot have been responsive and also fixed the last remaining issues implemented on my store 12 months ago and refunded some of the fees paid. These actions were appreciated as a gesture of goodwill and that they are a company which takes responsibility for mistakes made. Ryanna from their team has been especially supportive, thank you! I wished all this would have happened a bit earlier though, a shame really as they seem to be a motivated team!

Using app

Over 2 years

Total reviews

1

Average rating

3.0

LimeSpot AI Bundles & Upsells for Shopify
LimeSpot AI Bundles & Upsells
4.8 star
1,554 reviews

Personalization and customer journey optimization | LimeSpot

Developer
Shopify App Store