Roma Designer Jewelry review for LimeSpot Personalizer

Oct. 12, 2020

UPDATE 3: Frederick has been amazing helping with customizations with our new theme. He's really gone above and beyond to make sure the Look and feel of the app matches our site redesign. Continue to highly recommend this app! UPDATE 2: Another winning customer support experience today. I needed a slight tweak to a standard upsell feature we use in the cart. I reached out to the support team, got a quick response from Ryanna, and the change was made and live on the site in a matter of minutes. An additional "permanent fix" script was implemented by the tech team within a couple of days, and I couldn't be happier with the result! If only all app developers were this responsive! UPDATE: Customer service continues to be stellar. Solution oriented, willingness to accommodate special circumstances and Leo went out of his way today to customize something I couldn't figure out on my own. Highly recommended! ----- Unbelievable customer service + unparalleled customization of upsell/cross-sell settings has made Limespot one of our most important apps. Our jewelry pieces usually have coordinating pieces (necklace with matching earrings and bracelet) and with all of the "big-data" automation options out there, we were still not getting the result we wanted. Limespot allows us to put a "complete the look" section on every product page with the matching pieces front and center. It does take some time to manually go through and match these pieces, but not as much as the other options we had explored prior to deciding to go with Limespot. The effort is worth it for us and we are already seeing great results. In addition to manually matching coordinating pieces, we have taken advantage of Limespot's technology to auto-populate bestseller and other similar categories. I can't say enough about how pleased I am to have found a recommendation engine that gives us the best of both worlds - the ease of automated suggestions and the ability to control individual suggestions that we prefer to be making. On top of this, the support team has helped us with visual customizations making it work well and look good in our store. Love it!