Adel Paris review for LimeSpot AI Bundles & Upsells
July 23, 2019
Nothing special about this app. Cons - A few things you should consider- 1. There are free apps that do the same product recommendations and perform just as good, FOR FREE> 2. Limespot charges you for recently viewed items as well. Meaning - if you enable the recently view widget, and someone viewed your product and then clicked on recently viewed items box and ends purchases, they will charge 2% commission for it. 2% EXTRA from your total sale. That's the same as the processing fee you are paying. Most of the generated revenue comes from this box. 3. Be sure to measure your overall website conversion rate to see if it's worth it. They will report that they are bringing you tons of extra revenue, but in fact they aren't. They are piggy backing existing buyers and taking a commission for it. You can use a/b test tools like convert to see if they actually provide an uplift in sales and conversion rate.Based on my testing, the conversion rate and all important metrics stay the same, with or without the app. Bottom line - if they are not providing at least a 8-10% better conversion rate, average order rate and total sales, it won't even cover their fees. Pros -their customer service is pretty nice.
Thank you for taking the time to leave a detailed review. We always try to improve our app based on our customer's feedback. Therefore, we reviewed your app dashboard and realized you were not using our Recently Viewed box nor paid for the conversions from this feature. We do hear your feedback, and try our best to provide full transparency about our pricing and how we calculate what is considered as a LimeSpot Driven Revenue, which you can read on our Shopify App Description, Pricing Page, Help Center Articles, etc. Sorry that you feel like our app is piggy backing on your sales, however, we strive to increase the conversion rates of our customers' stores and that is what we charge for. We also have our A/B test tools to help our customers understand the ROI we deliver. We are in the process of revising our pricing model to better match the needs of smaller stores, including an always-free plan that will be coming up very soon.
Personalization and customer journey optimization | LimeSpot