Alice & Blair review for LimeSpot AI Bundles & Upsells
Aug. 18, 2019
Really don't believe the 4.9* review... I suggest you click on the 1* ratings and read through before you make a judgement on whether this will genuinely increase revenue or not. I would have give you 2* because the support is good and you do try your best however: 1. I have uninstalled and all these carousels will not leave my site 2. that same bug still exists that I have reported numerous times 3. you can get a 'view recent product carousel' for free, or at least very cheaply, which will essentially do the same thing 4. you can get a cross sell app for free which I believe is bette rthan your super clunky and confusing one. It COULD be a really good app, if: a) you weren't greedy on pricing b) it wasn't buggy NOW I WOULD BE EXTREMELY GRATEFUL IF ONE OF THE DEVS WOULD PLEASE GET IN TOUCH AND REMOVE ALL THIS LIMESPOT JUNK OFF MY WEBSITE AS A PRIORITY!!!
Sorry to hear about your experience with our app and the confusion as to what our platform has to offer. Although it is usually real-time, sometimes Shopify uninstall notification webhooks may take a few minutes to deliver to our servers. Hence the carousels may stay on your store for a short period of time before they disappear after uninstall. Once we received your review and our engineers looked at your store, the uninstall was already reflected and your store was clear of our components. Our app is fully automated and AI-driven where we generate personalized recommendations based on shopper's activities, and preferences. It is much more than cross-sell carousels and recently viewed product carousels, but we understand that we failed communicating the value and will work hard on avoiding this in the future. You can definitely manually achieve some of the things with other simpler products, but being able to dynamically target your shoppers with the right products would definitely be more sophisticated than those. As for the customization that you had an issue with, our app has a feature called Box Designer, where you can do all the customizations on our recommendation boxes. We strive to provide documentation and online material to enable our users to take care of their requirements in addition to our 24 hour support that is there to help our clients. That is how we have achieved the 4.9* ranking from more than a thousand happy customers. On the last note about pricing, we hear our customers about this and are actually in the process of revising our pricing model to better match the needs of different kinds of stores, specially smaller stores with stricter budget. Please watch out for that if you are still interested in using our app in the future.
Personalization and customer journey optimization | LimeSpot