Mint & Lily review for LimeSpot Personalizer
Oct. 16, 2019
Been using this app for all of 24 hours and so far it has been very easy to use. There was a little exploration in figuring out the relationship between the site settings, the box settings, and the product display rules, but once you see all the elements at work it's pretty easy. I don't normally leave reviews, but it's when I wanted to start getting into some really custom stuff for my site that this team really started to shine. I wanted to customize the upsell recommendation on our AJAX cart and Erick was very patient with walking me through the CSS classes I needed to set, where to update those in the UI and always had a link ready for the different help articles I needed to reference. This app also stands apart from others with the reporting. I'm still waiting on more data to trickle in, but so far it's a much richer picture than what I've seen on other competitors. If there was something I would ask for, it would be the ability to further customize the layout of my Upsell unit so that my Add-to-Cart button could span the full width of my AJAX drawer, the way the theme's checkout button does. Right now, the ATC button looks to be locked into a smaller column that goes next to the product photo instead of being able to span the full width with the photo and product title side by side.
First of all, we would like to acknowledge the fact that you left us such a detailed reply in your first 24 hours of using LimeSpot. We're so happy to hear that you find our app to be user-friendly! It's an honour that even though you don't usually leave reviews, you still left us one after the help of our customer support, Erick. Our help center is always being updated with new support articles as well as videos, to assist our customers. On top of that, we really appreciate that you found our analytics to be valuable to your business as that is probably one of the most important things to us. Regarding your ask, you are right in that the ATC button is locked into a smaller column that goes next to the product photo instead of being able to span the full width with the photo and product title side by side. This is because our current default Upsell box in the AJAX cart is set to be displayed as table-cell, which is useful for vertically aligning HTML. We are actually able to change this and display it as a table, which would result in the photo being on top of the product title, thus the ATC button would be below this content and spanning the full width of the AJAX drawer. Unfortunately we can't attach a picture on how this would look like, but if this interests you, please do reach out in our live chat and let us know if you want us to help you change this and see how it looks to you.
Personalization and customer journey optimization | LimeSpot