Educational Toy Shop Online and STEM Supplies Store | KidzInc Australia review for LimeSpot AI Bundles & Upsells

I have used the App for a while now and was so surprised to see the amount they were charging based on my stores revenue. I have written to support a few times now, and all I get is a link to change my plan since my store was apparently on the old structure? I have tried doing this and it still doesn't work. No help from Support with this matter and I am very disappointed since I have been using the app for many years. I have removed it as I don't want to pay for something that isn't working for me at this moment.