Link Whisper

Thank you so much for the review! It truly means a lot to us. We’re so happy to have you as a customer. If you ever need anything else, just send us a message—we’d love to help!

Thank you for being candid — and for sticking with us even through the frustrating moments. You're right that the Shopify version hasn't always gotten the same level of attention as WordPress, and that's something we've taken to heart. We've made significant stability improvements since your review and have more updates in the pipeline. We'd love to reconnect with you and show you how far things have come — please reach out to our support team at [email protected] and mention this review, and we'll make sure you're taken care of. Your belief in the product despite the bugs means a lot.

That's fair, and I want to address it directly: when this was posted, our Shopify app was in rougher shape than it had any right to be for users who came to us through Niche Pursuits or any other channel. Since this review was posted, we've shipped multiple updates specifically addressing the loading and stability issues that were causing the blank screen problem users experienced. The app is in significantly better shape now — and Shopify internal linking is a real priority for us, not an afterthought. If you'd be willing to give it another try, we'd love to hear what your experience is like today. And if something still isn't working — reply here or reach us at [email protected]. We'd rather fix a problem than lose a Shopify customer.

We hear you — and we're sorry it let you down when it had been working well for so long. The issues you and others experienced around that period were real, and we've since overhauled the Shopify version to address them. You've clearly been a committed user (almost two years is meaningful!), and that trust deserves to be honoured with a more reliable product. If you're still running your store and want to give it another go, please reach out at [email protected] — we'd be happy to offer you a complimentary period to make up for the disruption. Thank you for your patience.

Thank you for the feedback, we've completed some necessary maintenance on the app to fix the loading problem and other users report it's functioning smoothly again. If you want to give it another try, I've given you an extended free trial so that there's no cost for trying and to thank you for giving it another chance. If you still have trouble, please feel free to contact our support so we can work to solve the issue.

Thank you for updating your review after our support team was able to help — that update genuinely made a difference and we appreciate the fairness. We know the loading speed has been a pain point in the past, and performance improvements has been a priority for us. We have shipped multiple updates to resolve this issue. It's great to know the core functionality is working and being useful for you again. If the slow loading becomes frustrating again at any point, please don't hesitate to reach back out — we want this to be a 5-star experience for you.

I'm sorry that you weren't able to log in, usually when the "Insufficient Permissions" message is shown after installation, it's because a browser setting blocked Link Whisper's user token. The token is used to identify the user so we can access the store Link Whisper is installed on. If the token can't be set, there's no way to verify the user's permissions and effectively they have "Insufficient Permissions". We would be happy to work through any issues to help you log in. If you would like to give Link Whisper another try, please contact us from our support portal so we can get in touch. (https://linkwhisper.freshdesk.com/support/home)

I'm sorry, but there's been a misunderstanding about how payments work. A charge for $7 is authorized when the app is installed, but it is not charged unless the app remains installed for longer than 7 days. If the app is uninstalled during the trial period, the authorized charge will be canceled. The charge is authorized using Shopify's payment systems, using the standard Shopify free trial method, and remains entirely in their hands so you can be sure that the trial will be honored.

We're genuinely sorry for this experience — hitting a broken support portal on top of a reporting issue is a frustrating double whammy. Both the ticket system and the report accuracy you encountered have since been addressed, but that doesn't undo a poor first impression. If you're still interested in getting Link Whisper working for your store, please reach out directly at [email protected] and our team will prioritise your case. We'd love the chance to turn this around. We have made significant improvements to the app in the last few months. Thank you for trying to work through it the right way — that patience deserves better than what you received.

Thank you so much for the review! It truly means a lot to us. We’re so happy to have you as a customer. If you ever need anything else, just send us a message—we’d love to help!

Thank you for your question. Link Whisper does function and is actively supported. The Auto Linking system is currently undergoing a system upgrade, and for some customers, this means it's not currently able to create the Auto Links. When the upgrade is complete, the queued links will be created. We expect the upgrade to be completed in the next 1-3 days.