Link My Books for Xero & QBO
Overall, the reviews are overwhelmingly positive. Users consistently praise Link My Books for saving significant time, reducing manual bookkeeping, and making Shopify-to-Xero reconciliation much easier and more accurate. Many reviewers mention that the app integrates smoothly with Shopify and other sales channels, automates payout breakdowns, and helps them stay organized across complex ecommerce accounting workflows. The support team is another major strength: reviewers frequently describe them as responsive, friendly, knowledgeable, patient, and willing to go above and beyond to resolve issues quickly. The main negatives are relatively limited, but a few recurring concerns do appear. Some users find the support experience frustrating when an AI chatbot gets in the way of reaching a human agent, and one reviewer noted dissatisfaction with repeated price increases over time. A couple of reviews also mention that certain integrations or setup steps can be a little more complex at first, especially for users who are less technical or dealing with more complicated payment flows. Even so, the overall sentiment is strongly favorable, with most reviewers saying the app is reliable, efficient, and well worth recommending.
Integrating Link my books was easy and the online chat assistance is responsive and very helpful. The direct feed into Xero is great as it ensures each item is recorded separately without you having to manually split them out. Still playing around with the system and analytics it offers but so far I am impressed. Would recommend.
Edited review: so their 'human' support was good in the end and did help me resolve my issue. But I still find it very frustrating having to deal with an AI chatbot (with all their hallucinations) before being able to speak with someone in the support team.
I have been using LMB for many years now and it is fantastic! such a great tool and the support staff are amazing if you ever have any issues
Saved us literally hours of work every week! LMB has massively streamlined our incoming payment reconciliation process, taking a manual process that used to take us hours to one that is done at the click of a button. The customer service team are very friendly and helpful too
Cannot rate this software highly enough. Truly awesome and wonderful team behind it. Saves me soooo much time now.
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