Rating
5.0
feedback
18
chart
#2,172
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
22%
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Less than a year
72%
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More than a year
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Reviews Summary
Lipscore is highly recommended by ecommerce merchants for its exceptional customer engagement enhancement, seamless integration process, and outstanding support team. The app has significantly improved review response rates, with some merchants experiencing a dramatic increase to over 40%. Users appreciate the customer-centric interface that allows for direct follow-ups with customers, enhancing the overall shopping experience. Lipscore's easy-to-manage tool, availability of support, and upcoming user-friendly features have garnered praise from merchants, leading to increased sales and credibility. The app's affordability compared to competitors like Trustpilot and its ability to generate genuine review content have been highlighted as major advantages.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 20, 2024
We have been using Lipscore for a couple of months now. I must say that I was hugely impressed with the onboarding support and process. Josh explained the service well and I was impressed and intrigued by the results in his examples.... these targets have been surpassed in our experience Angela was absolutely fantastic and thorough in her onboarding process... I couldn't speak more highly of her, absolute credit to the brand. The actual system is easy to use and monitor and we have seen an increase in reviews from 1% to 37%.. its given us more opportunity to speak to customers and rectify any issues. Overall It's been fantastic.
June 11, 2024
Great experience from start to finish. We previously use Trustpilot for product reviews but were only getting a 2% response rate. We are now getting 32% with Lipscore. The process for the customers is easy and intuitive resulting in more reviews. Onboarding & service is amazing - would highly recommend.
June 6, 2024
We have had a fantastic experience with Lipscore so far! The integration process (paid) was very seamless and transparent; we had an assigned onboarding manager that walked us through each step and ensured we had Lipscore configured exactly the way WE wanted! Their customer service and account teams are very proactive and want to see their customers succeed. Such a refreshing and different approach to something as simple as customer reviews, but it makes all the difference. There are a lot of tools at your disposal with Lipscore, and a supportive team that stands behind their product. 6/5 experience!
June 6, 2024
Absolutely love lipscore! The best decision to move over from our previous provider. If you're debating it definitely talk to the team who are so friendly, helpful and really attentive over email and phone. We are seeing great results from only being on the platform a few months and are excited to see where it goes in the future. Initially dealing with Angela she is great and so easy to communicate with and then follow ups and check ins with Josh have been great, thanks guys!
May 13, 2024
I strongly recommend Lipscore for anyone looking to enhance their customer engagement. The integration process was seamless, and the support team has been exceptional. Most notably, our response rate has skyrocketed since implementation. 10/10
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