Lipscore Product Reviews
Lipscore is highly praised by ecommerce merchants for its user-friendly platform, seamless integration with Shopify websites, and exceptional customer service. Merchants appreciate the ease of collecting genuine customer reviews, the significant improvement in review response rates, and the positive impact on conversion rates. The support team, including individuals like Josh, Angela, and Georgina, is highlighted for being responsive, knowledgeable, and proactive in assisting with any queries or setup needs. Lipscore stands out for its ability to build trust with new customers, provide valuable social proof, and offer insights that help businesses understand their customers better. However, some merchants mention limitations in customization options for branding and widgets, indicating areas for improvement.
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Great experience with Lipscore. The platform has been straightforward, easy to use, and has already become a valuable tool for collecting genuine customer feedback. Special mention to Georgina and Angela, who have been brilliant throughout the onboarding process, and have been incredibly helpful whenever we've needed support!
We love Lipscore! So much more progressive than Trustpilot which feels a bit like a dinosaur in comparison. Georgina has been super helpful in looking after us, and our customers love the ease of leaving a review. Thank you :-)
We needed to migrate the review aggregator we were using to a new platform as the one we were using was no longer fit for purpose in terms of review moderation, CX and having a solution that would evolve with the business. After choosing Lipscore the migration itself had a number of unique requirements (as part of the specification we had laid out) that needed some bespoke solutions. From the outset, the team at Lipscore were more than happy to work through these challenges with us and help find a way to achieve what we needed. It seemed like 'no' wasn't in their vocabulary. We've seen a significant improvement in our review response rates across all of our sites, which was something I was actually more skeptical about and my advise to businesses considering a move to Lipscore in the future - let go of what you think you like about your current set up. Take a step back from and and focus on the core objectives first. Trust the platform and the expertise of the Lipscore team. Then you can make incremental changes along the way measure performance properly, and make informed improvements as requirements evolve. What has impressed us most, however, is the level of customer service. The team are always available when we need support, respond quickly, and genuinely feel invested in helping us get the most from the platform. Nothing ever seems too much trouble.
Always helpful going above and beyond
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