Mels Crafty Mojo LLC review for LitCommerce Amazon eBay Etsy +

Oct. 21, 2022

We have been using the app for about 2 months now for connecting Etsy and Amazon. Firstly, I will say that the support and customer service are responsive, professional, and friendly. The connection with Etsy worked very well, and allowed us to create Etsy listings with a calculated shipping profile, which was a step above the competition. However... The Amazon channel connection is EXTREMELY problematic. Orders will not automatically import to Shopify, they must be manually synced. In addition, if you intend to fulfill the orders through Shopify, you will then have to manually copy and paste the customer & shipping information from Amazon into the order in Shopify. We have also found instances where the app added inventory back into products in Shopify (with no apparent concurrent event to cause it), causing us to oversell. Most recently (the straw that broke the camel's back), the app suddenly automatically imported a 2 month old Amazon order into Shopify (an order that had already been imported back on the original date of the order), at a time when we were not even performing any tasks in the app, in Shopify, or in Amazon. We hope that LitCommerce can get these issues corrected at some point in the future and will be happy to give them another try. But at this time we will be switching back to SellBrite.