Düsseldorfer Kontor ❤️ review for LPO Live Product Options
July 16, 2025
I'm very disappointed. The app has difficulty implementing extensive configurations. Customer support confirmed this in writing. Afterward, I'm transferred to a supervisor, who rudely and unprofessionally fobs me off, even though I've repeatedly described all the steps for the desired configuration in as much detail as possible. No support, no insight, and we only had a few configurations in the shop. It would have been easy to familiarize ourselves with the products. No interest in addressing the problem. Many other apps are significantly better. Afterward, I requested a cancellation of the contract, but there was no further response. Those statements are simply not true, Michael. We've been fumbling with your app since February 2025, and the implementation isn't working. Your integration was far too late and was very arrogant and unprofessional. Furthermore, the app isn't "the best"—it only has 271 reviews. There are better ones! You mentionend my full name: Rechtsanwältin M. Jackwerth / Kanzlei Jackwerth
Dear Maren Jackwerth, you sent us 20+ emails and were not able to explain your issue. I offered twice to schedule a call, and you failed to reply. Your review makes incorrect claims, I stand to correct your review; 1. We have many happy customers (see our reviews) with some very complex configurations that process thousands of orders daily. 2. We are one of the best options and customizer apps with extensive features like quantity discounts / bundles / dynamic live preview / price formulas. 3. We always offer refunds when asked.
