LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
3.9
feedback
47
chart
#1,343
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
6%
-
Less than a month
19%
-
Less than a year
51%
-
More than a year
17%
Reviews Summary
The reviews for the LiveChat Shopify App are mostly positive, highlighting the excellent customer service, easy-to-use control panel, and features like sending Product Cards and sharing order details during chats. Users appreciate the integration with Shopify and the ability to manage chats from multiple stores in one place. However, some negative aspects mentioned include the high pricing for small businesses, lack of auto-stop feature for chats, and issues with refunds and cancellations. Overall, the app is praised for its effectiveness in customer support and sales.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...
We're glad to hear that you found it beneficial and had positive experiences up until recently. We're sorry that the cancelation process wasn't clearer and caused you some frustration. As with all Shopify apps, uninstalling the app from your Shopify dashboard will automatically cancel your subscription. We have sent you a follow-up email to ensure everything is resolved and to provide further assistance. Please check your inbox at your earliest convenience We hope you'll remember the positive aspects of your time with our app.
March 20, 2024
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
March 14, 2024
very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
Jan. 30, 2024
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
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