LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.7
feedback
64
chart
#1,487
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
6%
-
Less than a month
17%
-
Less than a year
52%
-
More than a year
16%
Reviews Summary
The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its excellent customer service, ease of use, powerful features, and seamless integration with Shopify. The support team is highlighted for being patient, prompt, and helpful in resolving any issues that arise. Users appreciate the app's ability to enhance customer engagement, improve conversion rates, provide valuable insights through analytics, offer a user-friendly interface, and allow for customization. The app is commended for its reliability, convenience, and impact on boosting sales and customer satisfaction. However, there are a few negative reviews mentioning issues with pricing, cancellation process, and limitations in features like scheduling chats to stop automatically and product variants selection in Product Cards.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 1, 2025
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
March 14, 2025
Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
March 3, 2025
We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you
Feb. 11, 2025
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