LiveChat: AI live chat by Text
Best Live Chat Software for a Shopify Store to Boost...
Rating
4.8
feedback
44
chart
#1,003
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
18%
-
Less than a year
52%
-
More than a year
20%
Reviews Summary
The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its powerful features, ease of use, and exceptional customer support. Many users highlight the positive impact LiveChat has had on their eCommerce store, from maximizing sales to enhancing customer satisfaction. The app's intuitive interface, real-time customer engagement, and customizable options are also commended. However, some users have mentioned concerns about additional monthly fees for add-ons, difficulties in canceling subscriptions, and issues with notifications and alerts. Overall, LiveChat is highly recommended for businesses looking to elevate their customer service experience and boost conversions.
Highlights
Review RSS Feed
All reviews
Nov. 17, 2025
We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.
Oct. 1, 2025
Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.
June 3, 2025
Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!
May 27, 2025
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
April 1, 2025
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
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