LiveChat: Live Chat App
Best Live Chat Software for a Shopify Store to Boost...
Rating
4.8
feedback
43
chart
#1,335
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
16%
-
Less than a year
53%
-
More than a year
21%
Reviews Summary
The LiveChat app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of use, excellent customer support, and powerful features that enhance customer interactions and boost sales. The app is commended for its user-friendly interface, customization options, and the ability to integrate with Shopify seamlessly. Customers appreciate the prompt and friendly support provided by the LiveChat team, with specific mentions of helpful agents who go above and beyond to assist with any issues. However, there are a few minor concerns raised, such as the high pricing for some users, difficulties in canceling subscriptions, and occasional issues with notifications and alerts. Overall, LiveChat is highly recommended for its effectiveness in improving customer engagement, conversion rates, and providing valuable insights for businesses.
Highlights
Review RSS Feed
All reviews
June 3, 2025
Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!
May 27, 2025
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
April 1, 2025
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
March 14, 2025
Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
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