LiveChat: AI live chat by Text for Shopify

LiveChat: AI live chat by Text

Get more sales with AI live chat, chatbot, and help...

Developer

Rating

4.9

feedback

48

Reviews

chart

#997

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    19%
  • Less than a year
    46%
  • More than a year
    25%

Reviews Summary

The LiveChat app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service provided by the support team. Users appreciate the ease of use, powerful features, and the ability to customize the app to match their store's look and feel. The app has been praised for its impact on customer engagement, conversion rates, and providing valuable insights through analytics. Additionally, users have commended the prompt and friendly customer support, mentioning specific team members who went above and beyond to assist them. However, there were a few users who mentioned issues with pricing, difficulties in canceling subscriptions, and some limitations in features like product variants selection in product cards integration with Shopify.

Highlights

Exceptional customer service and prompt support
Ease of use and customization
Positive impact on customer engagement and conversion rates
Valuable insights through analytics
Issues with pricing and limitations in features

Rating Breakdown

  • 5
    81% (39 ratings)
  • 4
    8% (4 ratings)
  • 3
    4% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    4% (2 ratings)

Reviews with Text

  • 96% (46)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 3, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2026

Wojtek was very very helpful - 10/10 for me. Quick response and straight answers

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the great feedback! I’m really glad to hear that Wojtek was able to help quickly and provide clear answers - I’ll be sure to pass this on to him! ~Milosz / LiveChat

5 / 5 Share

Dec. 12, 2025

Great app. Wojtek was very helpful!!

Using app

13 days

Total reviews

13

Average rating

4.7

Developer Reply

Thank you for your review! We’re glad to hear that Wojtek was helpful - he’s truly our support superstar :-) ~Milosz / LiveChat

5 / 5 Share

Nov. 17, 2025

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat

5 / 5 Share

Oct. 1, 2025

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

All reviews

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