LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.6
feedback
63
chart
#1,062
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
6%
-
Less than a month
17%
-
Less than a year
51%
-
More than a year
16%
Reviews Summary
The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, convenient features for assisting customers, prompt and friendly customer support, and powerful capabilities that help boost conversions. Users appreciate the stability of the platform, the intuitive interface, and the ability to customize the chat experience to match their brand. The LiveChat app is commended for its ability to enhance customer engagement, improve conversion rates, provide valuable insights through analytics, and offer exceptional customer support. However, there are a few negative reviews mentioning issues with pricing, difficulties in canceling subscriptions, and some limitations in functionality such as scheduling chat stops and product variant selection.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 14, 2025
Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
March 3, 2025
We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you
Feb. 11, 2025
Feb. 6, 2025
App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!
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