LiveChat: AI live chat by Text
Get more sales with AI live chat, chatbot, and help...
Rating
4.9
feedback
47
chart
#1,471
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
49%
-
More than a year
23%
Reviews Summary
The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its powerful features, ease of use, and exceptional customer support. Many users highlighted the quick and informative responses from the support team, emphasizing the professional and timely assistance provided. The app's ability to enhance customer engagement, improve conversion rates, provide valuable insights, and offer a user-friendly interface were also mentioned as key benefits. Additionally, users appreciated the customization options, flexibility, and the seamless integration with Shopify. However, there were a few minor issues mentioned, such as the high pricing for some users, difficulties in canceling subscriptions, and occasional challenges with notifications and billing errors. Overall, LiveChat is highly recommended for e-commerce businesses looking to elevate their customer service experience.
Highlights
All reviews
Dec. 12, 2025
Great app. Wojtek was very helpful!!
Thank you for your review! We’re glad to hear that Wojtek was helpful - he’s truly our support superstar :-) ~Milosz / LiveChat
Nov. 17, 2025
We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.
Thanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat
Oct. 1, 2025
Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.
June 3, 2025
Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!
May 27, 2025
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
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