LiveChat: AI live chat by Text for Shopify

LiveChat: AI live chat by Text

Best Live Chat Software for a Shopify Store to Boost...

Developer

Rating

4.9

feedback

45

Reviews

chart

#1,258

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    18%
  • Less than a year
    51%
  • More than a year
    22%

Reviews Summary

The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its powerful features, ease of use, and exceptional customer support. Many users highlighted the quick and informative responses from the support team, emphasizing the professional and timely assistance provided. The app's ability to enhance customer engagement, improve conversion rates, provide valuable insights, and offer a user-friendly interface were also mentioned as key benefits. Additionally, users appreciated the customization options, flexibility, and the seamless integration with Shopify. However, there were a few minor issues mentioned, such as the high pricing for some users, difficulties in canceling subscriptions, and occasional challenges with notifications and billing errors. Overall, LiveChat is highly recommended for e-commerce businesses looking to elevate their customer service experience.

Highlights

Positive customer support and quick responses
Powerful features and ease of use
Enhanced customer engagement and improved conversion rates
Customization options and flexibility
Minor issues with pricing, cancellation, and notifications

Rating Breakdown

  • 5
    80% (36 ratings)
  • 4
    9% (4 ratings)
  • 3
    4% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    4% (2 ratings)

Reviews with Text

  • 98% (44)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2025

Great app. Wojtek was very helpful!!

Using app

--

Total reviews

13

Average rating

4.7

5 / 5 Share

Nov. 17, 2025

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat

5 / 5 Share

Oct. 1, 2025

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 3, 2025

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2025

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

Using app

About 4 years

Total reviews

5

Average rating

5.0

All reviews

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