LiveChat: AI live chat by Text for Shopify

LiveChat: AI live chat by Text

Get more sales with AI live chat, chatbot, and help...
Rating
4.4
Feedback
49
Reviews
Chart
#1,314
Shopify

All reviews

1 / 5 Share
July 23, 2026

so far it had ZERO EFFECT , a lot of e mails - NO TANGIBLE RESULTS , so far

Store Using app Total reviews Average rating
In Nature Teas 17 days 1 1.0
Developer Reply

Thank you for writing in. A message with guidance on how to make the most of your account is on the way. We’d be happy to help you get better results, based on what’s worked well for other merchants.

5 / 5 Share
June 18, 2026

I tried a few chat bubble apps. So far i think this is the best one. It was easy to set, the alerts come in pretty quick, and support is responsive.

Store Using app Total reviews Average rating
The Prop Stop 26 days 1 5.0
5 / 5 Share
June 1, 2026

Store Using app Total reviews Average rating
PalmaYard 24 days 1 5.0
5 / 5 Share
March 3, 2026

Store Using app Total reviews Average rating
Flooring Supplies Almost 2 years 2 3.0
Developer Reply

Thank you for the 5-star rating! We really appreciate your support and are glad you chose our app. If you ever have any feedback or questions, feel free to reach out, we’re always happy to help! ~Milosz / LiveChat

5 / 5 Share
Feb. 8, 2026

Wojtek was very very helpful - 10/10 for me. Quick response and straight answers

Store Using app Total reviews Average rating
Test & Tag Training Over 1 year 1 5.0
Developer Reply

Thank you so much for the great feedback! I’m really glad to hear that Wojtek was able to help quickly and provide clear answers - I’ll be sure to pass this on to him! ~Milosz / LiveChat

5 / 5 Share
Dec. 12, 2025

Great app. Wojtek was very helpful!!

Store Using app Total reviews Average rating
Developer Reply

Thank you for your review! We’re glad to hear that Wojtek was helpful - he’s truly our support superstar :-) ~Milosz / LiveChat

5 / 5 Share
Nov. 17, 2025

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Store Using app Total reviews Average rating
PraiseBanners™ Over 4 years 5 4.8
Developer Reply

Thanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat

5 / 5 Share
Oct. 1, 2025

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

Store Using app Total reviews Average rating
G-Form.com Over 2 years 2 3.0
5 / 5 Share
June 3, 2025

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

Store Using app Total reviews Average rating
SwitchBot EU 4 months 4 5.0
5 / 5 Share
May 27, 2025

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

Store Using app Total reviews Average rating
UpDown Desk About 4 years 6 4.3
5 / 5 Share
April 1, 2025

Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!

Store Using app Total reviews Average rating
Norka Living 22 days 1 5.0
5 / 5 Share
March 26, 2025

Fantastic customer service. Professional and friendly.

Store Using app Total reviews Average rating
anax USA About 1 month 3 5.0
5 / 5 Share
March 14, 2025

Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias

Store Using app Total reviews Average rating
Trail Icon 5 months 4 5.0
5 / 5 Share
March 3, 2025

We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you

Store Using app Total reviews Average rating
Swyft About 1 month 2 5.0
5 / 5 Share
Feb. 11, 2025

Store Using app Total reviews Average rating
Active Safety About 2 months 1 5.0
5 / 5 Share
Jan. 31, 2025

Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!

Store Using app Total reviews Average rating
Flooring 4 Less Online Over 3 years 1 5.0
5 / 5 Share
Dec. 19, 2024

Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.

Store Using app Total reviews Average rating
TurkstraLumberLtd Over 1 year 2 4.5
5 / 5 Share
Nov. 28, 2024

Awesome App with powerful features. Worth the price! Shout out to Dawid who gave me the answers I needed !

Store Using app Total reviews Average rating
Store Supplies About 1 year 13 5.0
5 / 5 Share
Oct. 31, 2024

We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.

Store Using app Total reviews Average rating
Kent Bicycles Service Center About 1 year 1 5.0
5 / 5 Share
Oct. 24, 2024

Great app that just works. We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions) We saw a 25% increase in our sales with the automations/campaigns within live chat.

Store Using app Total reviews Average rating
MB Sentinel 3 months 1 5.0
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