LiveChat: AI live chat by Text

The reviews are overwhelmingly positive, with many merchants praising the app’s ease of setup, intuitive interface, stable performance, and strong feature set. A major recurring strength is customer support: reviewers frequently mention fast, friendly, and knowledgeable help from specific support agents, often describing issues being resolved quickly and effectively. Many users also say the app improves customer service, engagement, and sales through real-time chat, automations, product cards, mobile access, and integrations with Shopify and other tools. The negative feedback centers on pricing, billing, and a few functional or support-related frustrations. Some merchants feel the app is expensive for small businesses or that certain useful features are locked behind higher-tier plans or extra add-ons. A smaller number of reviews mention problems with notifications, analytics accuracy, product card limitations, scheduling chat availability, cancellation/refund difficulty, and occasional poor support experiences. Overall, the app is seen as powerful and valuable, but not without concerns around cost and a few operational gaps.