LiveChat: AI live chat by Text for Shopify

LiveChat: AI live chat by Text

Get more sales with AI live chat, chatbot, and help...

Developer

Rating

4.8

feedback

48

Reviews

chart

#1,498

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    19%
  • Less than a year
    46%
  • More than a year
    27%

Reviews Summary

The LiveChat app has received overwhelmingly positive reviews from users. Customers appreciate the helpful and quick customer support provided by team members like Wojtek, Michael, Darek, Grzesiek, Seamus, Dawid, and Daniel. The app is praised for its ease of use, powerful features, and ability to enhance customer engagement and satisfaction. Users also highlight the app's integration with Shopify, real-time visitor tracking, and customizable options. However, there are some concerns raised about additional monthly fees for add-ons, difficulties in canceling subscriptions, and issues with notifications and alerts. Overall, LiveChat is highly recommended for its effectiveness in boosting sales, providing excellent customer service, and streamlining communication with customers.

Highlights

Positive customer support experiences
Ease of use and powerful features
Enhanced customer engagement and satisfaction
Integration with Shopify and real-time visitor tracking
Concerns about additional fees and subscription cancellation

Rating Breakdown

  • 5
    81% (39 ratings)
  • 4
    8% (4 ratings)
  • 3
    4% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    4% (2 ratings)

Reviews with Text

  • 96% (46)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 3, 2026

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for the 5-star rating! We really appreciate your support and are glad you chose our app. If you ever have any feedback or questions, feel free to reach out, we’re always happy to help! ~Milosz / LiveChat

5 / 5 Share

Feb. 8, 2026

Wojtek was very very helpful - 10/10 for me. Quick response and straight answers

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the great feedback! I’m really glad to hear that Wojtek was able to help quickly and provide clear answers - I’ll be sure to pass this on to him! ~Milosz / LiveChat

5 / 5 Share

Dec. 12, 2025

Great app. Wojtek was very helpful!!

Using app

13 days

Total reviews

13

Average rating

4.7

Developer Reply

Thank you for your review! We’re glad to hear that Wojtek was helpful - he’s truly our support superstar :-) ~Milosz / LiveChat

5 / 5 Share

Nov. 17, 2025

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Using app

Over 4 years

Total reviews

4

Average rating

4.8

Developer Reply

Thanks so much for your feedback! We're glad you’re finding the app powerful and intuitive. ~Milosz / LiveChat

5 / 5 Share

Oct. 1, 2025

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

All reviews

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