LiveChat: AI live chat by Text for Shopify

LiveChat: AI live chat by Text

Best Live Chat Software for a Shopify Store to Boost...

Developer

Rating

4.8

feedback

44

Reviews

chart

#1,245

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    18%
  • Less than a year
    52%
  • More than a year
    20%

Reviews Summary

The LiveChat Shopify App has received overwhelmingly positive reviews from users. Customers praise the app for its ease of use, powerful features, and exceptional customer support. Many users appreciate the quick and informative responses from the support team, as well as the ability to customize the chat experience to match their brand. The app's integration with Shopify and other platforms, such as Facebook Messenger and WhatsApp, has been highlighted as a valuable feature. Additionally, users have reported an increase in sales and customer satisfaction after implementing LiveChat on their online stores. However, there are a few negative reviews mentioning issues with pricing, difficulties in canceling subscriptions, and some limitations in features like product cards integration with Shopify variants.

Highlights

Ease of use, powerful features, exceptional customer support
Integration with Shopify and other platforms
Increase in sales and customer satisfaction
Pricing and subscription cancellation issues
Limitations in features like product cards integration with Shopify variants

Rating Breakdown

  • 5
    80% (35 ratings)
  • 4
    9% (4 ratings)
  • 3
    5% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    5% (2 ratings)

Reviews with Text

  • 98% (43)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 17, 2025

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 3, 2025

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2025

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

Using app

About 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 1, 2025

Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!

Using app

22 days

Total reviews

1

Average rating

5.0

All reviews

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