LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.7
feedback
64
chart
#981
All reviews
Rating Breakdown
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April 1, 2025
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
March 14, 2025
Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias
March 3, 2025
We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you
Feb. 11, 2025
Feb. 6, 2025
App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!
Jan. 31, 2025
Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!
Dec. 19, 2024
Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.
Nov. 28, 2024
Awesome App with powerful features. Worth the price! Shout out to Dawid who gave me the answers I needed !
Nov. 7, 2024
The app is great!!! I can literally close sales on the go and handle Instagram and other channels all from ONE PLACE! It’s super reliable, easy to use, and really helps boost my conversions!
Oct. 31, 2024
We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.
Oct. 24, 2024
Great app that just works. We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions) We saw a 25% increase in our sales with the automations/campaigns within live chat.
Oct. 17, 2024
As the director and founder of X NIHILO, I've experienced firsthand the transformative power of LiveChat for our customer service operations. Integrating LiveChat into our e-commerce website has been one of the best decisions we’ve made, and I want to share the key benefits that can encourage other businesses to adopt this tool. 1. Enhanced Customer Engagement: LiveChat has allowed us to engage with our customers in real-time. The instant communication has made it easy for us to address inquiries, provide support, and guide users through their shopping journey. This immediacy fosters trust and enhances customer satisfaction. 2. Improved Conversion Rates: With LiveChat, we’ve seen a noticeable increase in our conversion rates. By answering questions on the spot and assisting customers who may be hesitating, we’ve effectively turned potential drop-offs into successful sales. 3. Valuable Insights: The analytics provided by LiveChat have been invaluable. We can track customer interactions, identify common queries, and understand user behavior on our site. This data helps us refine our offerings and improve the overall shopping experience. 4. User-Friendly Interface: Setting up LiveChat was a breeze! The intuitive interface makes it easy for our team to navigate and manage conversations, ensuring that we can focus on providing excellent service without getting bogged down by complicated software. 5. Flexible and Customizable: LiveChat allows for a high level of customization. We’ve tailored the chat experience to match our brand, and the ability to set automated greetings and responses has streamlined our service, allowing us to be available even outside of business hours. 6. Exceptional Customer Support: The support team behind LiveChat has been incredibly responsive and helpful. Whenever we’ve had questions or needed assistance, they’ve been there to guide us, making us feel valued as a customer. In conclusion, I wholeheartedly recommend LiveChat to any e-commerce business looking to elevate their customer service experience. The benefits we've gained have been substantial, and I believe other businesses will find the same value. Don’t hesitate—give LiveChat a try and watch your customer interactions transform!
Oct. 16, 2024
Wir nutzen LiveChat bereits schon sehr lang (seit 2021). Wir sind sehr zufrieden mit allen Aspekten inklusive Konfiguration und Problemhandling. Es treten sehr selten (vielleicht einmal im Jahr) Probleme auf. Falls doch, wird uns sehr schnell und effektiv geholfen. Zuletzt konnte uns Michał sehr schnell die Erreichbarkeit unseres Accounts wieder herstellen.
Aug. 14, 2024
Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.
Jan. 28, 2025
Used since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.
July 4, 2024
Works out of the box. You can start chatting with customers on your website instantly.
June 18, 2024
It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...
We're glad to hear that you found it beneficial and had positive experiences up until recently. We're sorry that the cancelation process wasn't clearer and caused you some frustration. As with all Shopify apps, uninstalling the app from your Shopify dashboard will automatically cancel your subscription. We have sent you a follow-up email to ensure everything is resolved and to provide further assistance. Please check your inbox at your earliest convenience We hope you'll remember the positive aspects of your time with our app.
March 20, 2024
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!