LiveChat: Live Chat App
Live chat software your Shopify store needs to boosts sales
Rating
4.2
feedback
50
chart
#2,031
All reviews
Rating Breakdown
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Aug. 14, 2024
Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.
July 10, 2024
Our 'go-to' chat app since 2017. LiveChat does everything we need it to do (and them some) Sleek, easy to use interface with lots of features. A bit pricey (especially for some of the AI add-ons), but you get what you pay for. And when needed, the support is instant and super efficient.
July 4, 2024
Works out of the box. You can start chatting with customers on your website instantly.
June 18, 2024
It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...
We're glad to hear that you found it beneficial and had positive experiences up until recently. We're sorry that the cancelation process wasn't clearer and caused you some frustration. As with all Shopify apps, uninstalling the app from your Shopify dashboard will automatically cancel your subscription. We have sent you a follow-up email to ensure everything is resolved and to provide further assistance. Please check your inbox at your earliest convenience We hope you'll remember the positive aspects of your time with our app.
March 20, 2024
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
March 14, 2024
very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
Jan. 30, 2024
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
Feb. 27, 2024
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
Thank you for taking the time to write a review. You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place. Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response. I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ
May 22, 2023
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable. As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out. Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.
April 3, 2023
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify. Pros: The change has been worth it for integrations with salesforce and shopify. The customer service has been phenomenal. Customization for messages when there is a sale, a new product, or an event announcement is great. Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one. Cons: I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system. I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss). It is more than we need because we don't use the customer service (ticket) end of the system.
May 2, 2022
We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.
March 7, 2022
Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships.
July 3, 2021
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
Ruairi, thanks for posting the review. To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.
June 15, 2021
Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I do recommend (Chatra) a trending new app.
Thanks for posting this. To your review, LiveChat subscriptions are generally non-refundable, but we do try to be reasonable about refunds. An explanation of what didn’t work for you and your reasons for requesting a refund is always a good start. So far, we've heard shout-outs to the support team from you; there's nothing on missing features, etc. A member of our team will follow up on your request shortly.
April 6, 2021
This our my go-to app in Shopify, using it daily. Well done, a lot of features, I like the integration with iPhone/Android, so that desktop and mobile chats are synchronized. Also like that it shows us real-time visits, stats, plenty of widget customization options. So far, great experience with the app
March 12, 2021
I’m extremely old school when it comes to servicing my customers. My main goal has always been, and still remains, to stay one step ahead of what my customer may want or need in order to accommodate. Anticipating their needs always assists in keeping a customer feel taken care of and happy. Now that e-commerce is a mainstay, this task is a bit more daunting. Livechat has been an integral tool to let the customer know that help is just a click away in addition to allowing suggested products to increase the sale and in turn, revenue!
Feb. 28, 2021
We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly.
Feb. 10, 2021
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...
Sorry for the bad experience. A few things might have been better explained. First up, we couldn’t agree more that the process of resting your lost account login can be a little bit daunting. We’ve all been there! To add to that, we treat security issues very seriously and since mishandling of your sensitive data could potentially lead to compromising of your account. We'd be happy to explain this in more detail — you can expect an email from us.
Feb. 1, 2021
Absolutely recommend for the level of reporting and customer service provided when I had some troubles re-installing the app again.