LiveChat: Live Chat App

May 2, 2022

We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.

March 7, 2022

Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships.

April 6, 2021

This our my go-to app in Shopify, using it daily. Well done, a lot of features, I like the integration with iPhone/Android, so that desktop and mobile chats are synchronized. Also like that it shows us real-time visits, stats, plenty of widget customization options. So far, great experience with the app

March 12, 2021

I’m extremely old school when it comes to servicing my customers. My main goal has always been, and still remains, to stay one step ahead of what my customer may want or need in order to accommodate. Anticipating their needs always assists in keeping a customer feel taken care of and happy. Now that e-commerce is a mainstay, this task is a bit more daunting. Livechat has been an integral tool to let the customer know that help is just a click away in addition to allowing suggested products to increase the sale and in turn, revenue!

Feb. 28, 2021

We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly.

Feb. 1, 2021

Absolutely recommend for the level of reporting and customer service provided when I had some troubles re-installing the app again.

Nov. 21, 2020

Love they chat support even on weekends. Had a slight glitch installing but it fixed itself and support was very patient.

Nov. 14, 2020

Great app great customer service always there to help when you have questions or issues to solve. Highly recommend.

Nov. 13, 2020

Great app. Beats the competition in terms of integration and really helps to streamline the customer care process. I'd surely recommend it, as it is worth it's the price. Also, LiveChat support is really helpful, and resolves issues fast!

March 23, 2021

This is the best live chat app I've come across. It integrates extremely easily and has some really nice features like being able to send customers "Product Cards" (instead of the URLs) and a timer which shows how long customers have to wait to be connected. Very happy.

July 6, 2020

I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!

June 24, 2020

We absolutely love LiveChat. We've explored other support apps, and many add more bells and whistles, however, LiveChat focuses on Chat on does a tremendous job at it. Our agents love the "sneak peak" feature because they can start preparing their answers and reply faster. They also love the "simplicity" of the interface which is easy to learn. The ticketing feature, Facebook Messenger and WhatsApp integration work nicely as well. Right now we have all our customer support channels centralized in LiveChat and that has made a big difference. We are also looking into some of their other products like Chatbot which seems to work well. Lastly, their service is great, their team is always online and willing to help! Highly recommend the App and the team behind it.

Feb. 13, 2020

I have used LiveChat for almost 2+ years on and off on my sites. Now I am using LiveChat on my Shopify site. I am extremely pleased with this incredible app and its features. The design is quite brilliant and well executed. But most importantly any time I have a question, I can chat with their support team member 24/7 and get a correct answer within minutes. Now that’s peace of mind.

Jan. 17, 2020

I have been using Live Chat for 7 years now between different websites. Great stable platform, lots of customization options and great customer support. Highly recommended.

Jan. 16, 2020

We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat. Yes, I would recommend Live Chat Inc.

May 17, 2019

What a great app. Very useful and helpful. The 30 days try version is completely awesome. I 100% recommand.

Jan. 10, 2019

Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. There is useful information provided on the side of the chat screen that shows you the name and contact info, where the customer is located, the links they've clicked on so far and more.

Dec. 17, 2018

I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions

Nov. 13, 2018

Easy for using, works fast no any bugs at all. Strong recommend for online e-commerce business! Really increase conversion rate!

Nov. 13, 2018

Functional, easy to use, full of information and indicators in order to quickly support customer requests.