Livescale, Live Shopping for Shopify

Livescale, Live Shopping

Livescale, Live Streaming Shopping for brands, merchants
Rating
4.1
Feedback
21
Reviews
Chart
#3,223
Shopify

All reviews

1 / 5 Share
Aug. 25, 2022

Since they don't want to tell you upfront. It's $99.00 a month. They make you do all the hoops and sign up and then search for the price.

Store Using app Total reviews Average rating
Chef Gina's® Mini Food 8 minutes 17 2.4
Developer Reply

Hi. We're sorry to read you were not aware of our pricing prior to signing up. For you information, we do share it on this page, and also publicly here https://www.livescale.tv/shopify-app/ and here https://www.livescale.tv/livescale-pricing-features/. Nevertheless, we will notify our product team and we hope you'll reconsider testing our solution.

5 / 5 Share
July 25, 2022

Livescale is a great Live Shopping app and we have been very happy with our experience. The app is easy to set up and their team is very helpful with setup questions/best practices/ general advice. The seamless integration with Shopify and audience engagement capabilities like polling was the reason we decided to work with them and we're happy we did!

Store Using app Total reviews Average rating
Once Upon a Farm 5 months 4 5.0
5 / 5 Share
June 17, 2022

Amazing live shopping app + customer service team. In our first 1-hour event we garnered over 350 orders from high LTV customers. Using Livescale is now a pillar of our marketing strategy - we promote an event for every product launch and large promo.

Store Using app Total reviews Average rating
Three Ships 9 months 6 5.0
5 / 5 Share
June 10, 2022

We started using this app to help improve our live streaming. It has been a great way to engage our audience and provide a better live shopping experience. We love being able to interact with our audience by the polls feature. It's also great that you can view the poll responses and save that data for later. The app has great post live event analytics. Our Livescale point of contact, Chanida, has been amazing to work with and has been very helpful with answering any questions we have. We have experienced some technical difficulties in the control room, but besides that it has been a great application!

Store Using app Total reviews Average rating
goPure Beauty 9 months 12 5.0
1 / 5 Share
Dec. 19, 2021

Never get to use this App, unfortunately I will have to uninstall. I had this App installed a few months ago and I see that the pricing is too high and there is no longer a starter plan for people who are just getting their business up and running. Very disappointed 499 is too high for start ups.

Store Using app Total reviews Average rating
Dixee's About 2 months 9 4.6
Developer Reply

Thank you for taking the time to provide us with your review. Our Starter plan is actually back, inviting you to install it and try it! let us know if anything

5 / 5 Share
Aug. 29, 2021

We've had great success with Livescale. The customer service is top notch. Easy setup, and easy to use.

Store Using app Total reviews Average rating
Thenestedfig 5 months 2 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

5 / 5 Share
Aug. 6, 2021

LiveScale is by far the best Live Shopping experience from both a brand and consumer perspective. Setting up the event/syncing products couldn't be easier and embedding the video on your website makes it a breeze for customers to join! The team are all super helpful and are eager and willing to provide assistance wherever they can to ensure your event runs smoothly. I have even asked about potential features and upcoming concepts and have been given useful information to plan the future of our live selling shows. LiveScale continue to improve their service based off customer feedback and seeing this in action really proves to me that they deserve the 5 star rating!

Store Using app Total reviews Average rating
Studio10 Makeup About 2 months 3 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

5 / 5 Share
June 15, 2021

We LOVE Livescale! We hosted our first event last week and we ended up doubling our sales target. The set-up was super easy, and they have an amazing team who is there for you every step of the way to resolve any technical questions you may have. Livescale is a fantastic way to educate and sell to your customers near and far!

Store Using app Total reviews Average rating
LOHN About 1 year 4 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

4 / 5 Share
June 9, 2021

Fast to set up, easy to use, great support. Some tweaks are still needed to optimize the shopping experience and the moderator experience - but overall I highly recommend it and its the best in the marketplace so far

Store Using app Total reviews Average rating
Knix 3 months 1 4.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

5 / 5 Share
May 14, 2021

Our team has used Livescale twice now, and it's such a great way to interact with our customer base on a more personal level. Can't wait for our future events! Plus, the customer support team is wonderful.

Store Using app Total reviews Average rating
StyleDemocracy.com 8 months 3 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

5 / 5 Share
May 3, 2021

We have used LiveScale to run shopping events from our website a number of times. Each time we do a little better than the time before; but this last time, we did a lot better than the time before. We have learned there is both art and science to selling live on your own website, but when you crack the code, it can be great business! The science part is about having the right offers at the right time for the customers who are shopping; and the art part is about presenting the offers in a way that builds community with your customers, builds affinity for your brand, and most importantly, sells your products. The LiveScale team helped us with both the art and the science. As with all new technology, there were a few growing pains early on, but the support team was very responsive and even made sure they were on hand to support us in real time during our LiveScale broadcasts! If you're new to this kind of selling, I strongly recommend trying it as a complement to the selling you are doing in other channels. We love it, and so do our customers!

Store Using app Total reviews Average rating
Consonant Skin+Care 7 months 3 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

5 / 5 Share
May 3, 2021

I have now used Livescale 3 times to host live shopping events and each time has been such a seamless experience. It's honestly the best way to create an interactive experience with your audience/followers/customers. Not only do you get to connect on a whole new level (talking directly to the shoppers, answering questions live, etc.), you also get SO much value out of it. From direct customer feedback to extra revenue (we make more during live shopping events which offer discounts than we do on regular pre-sales!) it's really a no-brainer. Don't be intimidated by the live aspect! It really humanizes the shopping experience which is so rare to come by these days. I truly can't wait to host another Livescale event.

Store Using app Total reviews Average rating
NEOPHYTE Over 1 year 1 5.0
Developer Reply

Thank you very much for this amazing feedback! We are always so happy and grateful to hear from our customers! We are continuously working to improve our product and provide a seamless Live Shopping experience to our customers! Lots of love from Livescale! <3

1 / 5 Share
Feb. 28, 2021

Too complicated. You can not embed the live in facebook. I moved to buyitlive who is half the price, is synchronize the inventory and you only have to do a facebook live. No streaming app, no events. I am really disappointed with this app.

Store Using app Total reviews Average rating
House Made Buttons LLC 9 days 4 4.0
Developer Reply

Hi House Made Buttons, We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Live Shopping journey. When each client onboards with Livescale, they’re contacted immediately to be onboarded with an expert in our success team. When contacted, you did not respond. Following the uninstalling of our app, we reached out to understand how best we can serve your specific use case, and to understand where we may have fallen short. We were sad to see that you never showed up or replied. When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!

5 / 5 Share
Dec. 24, 2020

My restaurant business used Livescale recently to share our cooking methods, have our chef answer client questions, and do live demos all while selling gift cards ahead of the holiday season. The technology was seamless and super easy to use, and we loved working with our client success manager. Theres no commission Livescale takes, and we just payed $490 - in my opinion, well worth the price. Thanks Livescale!

Store Using app Total reviews Average rating
Cantine Knuckles 24 days 1 5.0
Developer Reply

Thank you for your review Cantine Knuckles! We're still amazed by the concept of your show and we can't wait to see what you will do for your next one! 😊

3 / 5 Share
Oct. 4, 2020

Did not know there was additional fees that add up to 2,000 nothing is explained about that. I would like an explanation.

Store Using app Total reviews Average rating
bitethebullet2005 6 days 1 3.0
Developer Reply

Update 12/24/2020: Livescale no longer collects any service fee from Shopify Merchants, and is accessible for unlimited use via any of our monthly plans. Hi bitethebullet2005, we’re sorry to hear our information was unclear. When using Live Shopping, we only collect a 5% service fee on each transaction made during a live shopping event. Downloading the app itself is entirely free! The $2,000 limit that you see means that once we’ve collected $2,000 in service fee from you in a 30-day period, we no longer apply the service fee for subsequent shows until the next 30-day period (This would add up to you selling $40,000/month in product). In consequence, this means you get to keep all the revenues made during an event and allows you to benefit even more from your Live Shopping events.

5 / 5 Share
May 18, 2021

UPDATE: I wrote a really strong review last year because i really struggled initially to get connected... BUT, I went back in and was able to get it together and once I was able to get the system fully connected I have fallen in love with it. They seem to be making great strides to do updates and making it easier to work with. I love all the features especially the custom invites, the LIVE customer Chat and the simple check out for the customers is AWESOME! Original 1 star review I had high hopes but could never get it connected to go LIVE... spent a few hours had the chat live but still nothing finally just removing from my store.. Hopefullly a more novice user friendly update will be available soon

Store Using app Total reviews Average rating
Bling Me Neshaj 10 months 1 5.0
Developer Reply

We’re sorry to hear you had trouble using Livescale and we understand how you feel. This is not the experience we wish to offer, and we really appreciate you taking the time to keep us informed about how we can support you further. At Livescale, we strive to offer a stellar experience to those who want to take part in the Live Shopping revolution. As such we’ve created numerous support and informative channels like our own Livescale Academy, our support Help Center, and our dedicated chat support with Live Shopping experts. Our agent Max got in touch with you earlier today to help you through the whole process, from creating an event to going live, but never received any response from you. We're so sorry about that! We would love to help you set-up your first event. Many stores who’ve tried Livescale found it was a game changer and we want Live Shopping to become a game changer for you store as well. Please let us know - we hope to help you kick off your first event very soon!

5 / 5 Share
Aug. 21, 2020

Incredible app for Live Events! The Livescale team is great to work with! Online selling is made easy with this app!

Store Using app Total reviews Average rating
Cheekbone Beauty 7 months 3 4.0
Developer Reply

Thank you for your review Cheekbone Beauty! We're happy to make online selling easy for you through Live Shopping! 😊

4 / 5 Share
July 3, 2020

An amazingly valuable app with an even more amazing customer service team. Easy event set up with assistance if needed.

Store Using app Total reviews Average rating
Andrea Iyamah 11 months 5 4.8
Developer Reply

Thank you for your review Andrea Iyamah! We’re glad to have helped you kickstart your journey with Live Shopping. We’re looking forward to watching your next shows! 😊

5 / 5 Share
June 18, 2020

Easy to install w/ great step by step videos. Good streaming quality with easy catalog integration.

Store Using app Total reviews Average rating
Shani Darden Skin Care 29 days 4 4.8
Developer Reply

Thank you for your review Shani Darden Skin Care! 😊

5 / 5 Share
June 18, 2020

Great experience doing a Live Shopping event using Livescale technology. The audience can shop directly in the video, it's very powerful (we had a 20% conversion rate during the 30mn live!!). Find your best influenceur and give it a try!

Store Using app Total reviews Average rating
Boule de neige Over 1 year 2 5.0
Developer Reply

Thank you Boule de Neige for your review! We’re happy to learn you had a great experience doing a Live Shopping event with us and we’re excited to watch your next Live Shopping show!

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