Rating
2.5
feedback
10
chart
#10,029
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
10%
-
Less than a month
30%
-
Less than a year
30%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include easy adjustments, quick and helpful support, user-friendly features, customization options, and excellent customer service. On the other hand, negative reviews mention issues with the app not showing up on websites, freezing screens after chat sessions, lack of support responsiveness, and denial of problems by the support team. Despite some negative experiences, many users appreciate the app's real-time visitor monitoring, sound notifications, and value for money.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 4, 2023
I have downloaded the app, but when I go on my website it's not showing up. I need urgent help
Hi there, We have already replied to your emails regarding the issue you may have and we are not sure why you didn't receive our emails. We will post the solution to your issue here as well. The chat box is not displayed on your website because the setting "Show only in pop-up", which can be found under Settings > Advanced it turned on. Please turn it off and click on "Update" button. When this setting is on, the chat box will not show up, until the website visitor clicks on a specific button or link, which needs to have a special CSS class, which can be set manually only if you have access to your website HTML code. If you have more questions, please don't hesitate to contact us, we will be more than happy to help.
July 28, 2020
Automated messages do not pop up at all... after chat, when customer close the chat, the screen freezes, can not continue browsing not even refresh. Not for my store Update 28/07/2020 Yes of course everything is working perfect.. until it doesn't. I tested your app with 4 phones (Samsung S8+, S9+, Lg G6 and G7) Samsung tablet A7, and 3 Laptops.. So after that i unistall the app. YES THE SCREEN FREEZES AFTER USING THE CHAT, WHEN WE CLOSE IT, YOU CAN NOT EVEN REFRESH YOUR PAGE TO CONTINUE BROWSING! WHAT IS THE WORSE IS THAT NOBODY ABSOLUTELY NOBODY ADMIT WHEN THERE IS A MISTAKE, AND THAT'S WHY I GIVE YOU FROM 2 TO 1 START NOW. Did You asked me to describe to you what happened so you can fix it and improve it??? NO!!! And this is a common problem, nobody wants to fix the issue. Yes it works fine in 80% of the time.. BUT WHAT IN THOSE 20% WHEN IT DOESN'T??? THOSE 20% OF US WE DON'T MATTER RIGHT? SO INSTEAD OF ASKING US WHAT IS THE PROBLEM YOU WRITE ME SOME ANSWER SAYING OH, EVERYTHING IS WORKING PERFECT WE ARE HERE TO HELP... So do you really think that all of us here when we write a comment negative or positive we do it for fun? NO!!! We do it because maybe it help somebody to see that his issue happened to somebody else. BUT YOUR DENIAL IS ASSAULTING!!!
We are really sorry to see your review. The reasons you don't see the auto messages could be that in your dashboard in auto messages settings, you can set it per page, for all pages, for mobile or to pop-up even when the chat has already started. Depending on these settings, the auto message will pop-up or will not. Regarding the screen freezing issue, it could be triggered by some of your browser extensions or add-ons.
May 11, 2020
Have loaded this app just today and made several adjustments easily and quickly. Needed a little help and the support was quick and really helpful. Great app!
May 3, 2020
This app is awesome means all the features are embedded in just a one app.It's user as well as customer friendly .We can send our attachment,having emoticons . Love it
Dec. 13, 2019
I recommend this app, highly! Super easy and simple to use. Allows you to customize to match your brand, and their customer support is always available. The app is super intuitive and straightforward.
Using app
8 months
Total reviews
4
Average rating
5.0
Thank you so much for your review :)
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