LiveSupporti ‑ Live Chat
The reviews for this Shopify app are mostly positive, highlighting its ease of use, customization options, and responsive customer support. Users appreciate how quickly they were able to make adjustments and the simplicity of customizing the app to match their brand. The customer service is praised for being quick and helpful, making the overall experience positive for merchants. However, there is one negative review mentioning a technical issue where the app did not show up on the website, indicating a potential usability issue that needs attention.
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I have downloaded the app, but when I go on my website it's not showing up. I need urgent help
Hi there, We have already replied to your emails regarding the issue you may have and we are not sure why you didn't receive our emails. We will post the solution to your issue here as well. The chat box is not displayed on your website because the setting "Show only in pop-up", which can be found under Settings > Advanced it turned on. Please turn it off and click on "Update" button. When this setting is on, the chat box will not show up, until the website visitor clicks on a specific button or link, which needs to have a special CSS class, which can be set manually only if you have access to your website HTML code. If you have more questions, please don't hesitate to contact us, we will be more than happy to help.
Have loaded this app just today and made several adjustments easily and quickly. Needed a little help and the support was quick and really helpful. Great app!
I recommend this app, highly! Super easy and simple to use. Allows you to customize to match your brand, and their customer support is always available. The app is super intuitive and straightforward.
Thank you so much for your review :)
I tried different chat apps. Some too pricey to upgrade since we don't use chat that often. The premium version was the best value. Customer service was great!
This app is not getting enough attention. I have tried no less than 5 different live chat/real time visitor monitoring apps and this one is the most concise, easiest to use that I've tried. It's also one of the least expensive ones out there. It was easy to set up and the few questions I had were answered immediately on chat with their tech support. It is also not filled with a ton of fluff you won't have time to look at when monitoring your visitors in real time. So far, I absolutely love this app and it's been the one I've been looking for, for over a year!
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