Login As Customer ‑ Magefan
Login As Customer - Quick Login as Customer
Rating
3.1
feedback
6
chart
#5,060
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
50%
-
Less than a day
17%
-
Less than a month
33%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the smooth functionality of the app, especially with features like direct login and compatibility with different customer models. Users with Shopify Plus accounts find it easy to use and enable features like multipass. Customer Service departments have also benefited from the app, allowing them to assist customers effectively. However, on the negative side, some users have reported issues with the app not meeting their expectations, such as prompting for customer approval and login problems. There are also concerns about the app being dependent on the type of Shopify plan, leading to disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 29, 2023
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
Aug. 14, 2023
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval. We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
June 15, 2023
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Jan. 30, 2023
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Jan. 27, 2023
waste of time, switching to customer account , then is logs you out. why did you even make this app :) waste of time. as admin you would like to login to any account without the problems your app creating.
Thank you for your feedback. Could you please specify what problems our app is creating during the login process? Unfortunately, we weren't able to reproduce the issue on our side. It could be related to third-party app incompatibilities. We've contacted you via email and waiting for your reply to streamline the process of solving the issue.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more