Login as Customer: Support
Log in As Customer - Faster Customer Support
Rating
4.5
feedback
8
chart
#3,137
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
38%
-
Less than a day
12%
-
Less than a month
25%
-
Less than a year
12%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Users who rated the app 5 stars praised its functionality and the excellent support provided by the app team. They mentioned that the app worked smoothly and enabled them to address various customer service issues effectively. On the other hand, users who rated the app 1 star expressed dissatisfaction with the app's performance, mentioning issues with login prompts, dependency on Shopify plans, and difficulties in switching to customer accounts without being logged out. Some users also criticized the lack of thorough testing and questioned the credibility of the high ratings.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2025
Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable. If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!
Nov. 21, 2024
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Aug. 29, 2023
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
Aug. 14, 2023
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval. We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
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