Login as Customer: Support
Log in As Customer - Faster Customer Support
Rating
4.6
feedback
7
chart
#2,906
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
29%
-
Less than a day
14%
-
Less than a month
29%
-
Less than a year
29%
-
More than a year
0%
Reviews Summary
The reviews for the Magefan Shopify app are overwhelmingly positive, highlighting the incredible support provided by the team. Customers praise the team for going above and beyond to deliver fast and efficient solutions with great attention to detail. The professionalism, deep knowledge, and kindness of the team members, particularly Viktoriia, are highly appreciated. Users mention that the app works well, especially with features like direct login and compatibility with different customer models. However, there are a couple of negative reviews mentioning issues with functionality and dependency on Shopify plans.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2025
Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable. If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!
Nov. 21, 2024
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Aug. 29, 2023
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
Aug. 14, 2023
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval. We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
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