Login As Customer ‑ Magefan
Login As Customer - Quick Login as Customer
Rating
4.1
feedback
7
chart
#3,729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
43%
-
Less than a day
14%
-
Less than a month
14%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, users appreciate that the app works well and meets their needs. They also praise the excellent support and responsiveness of the app team. Some users mention that the app works smoothly with different customer models and provides useful features like direct login and multipass. However, on the negative side, some users express disappointment that the app didn't meet their specific requirements. They mention issues like prompting for customer approval, dependency on Shopify plan, and login problems. Some users also criticize the app for not working as expected and causing inconvenience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Aug. 29, 2023
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
Aug. 14, 2023
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval. We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.
June 15, 2023
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Jan. 30, 2023
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
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