Login as Customer: Support

Thank you for your review. If you don't use Shopify Plus, you can log in to your customers' accounts in two ways. Asking customers for approval is not the only option. You can also reset the customer's password and log in without approval. We're sorry for the inconvenience and will try to convey better the conditions of using our app in the description and user guide.

Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.

Thank you for your honest feedback, we should have been more attentive and processed your request sooner. We're terribly sorry for missing your email. For some reason, it got into the spam folder. The "Incorrect password or login" issue appears if you want to log in to a customer account and the customer hasn't granted you access to his account. So in this case, to be able to log in you have to request assistance or change the customer password or login. We talk more about this here: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password.