Login as Customer: Support

The reviews are overwhelmingly positive, with many merchants praising the app for working smoothly, being easy to implement, and helping customer service teams troubleshoot issues quickly. Several reviewers highlight excellent support from the Magefan team, describing them as responsive, knowledgeable, and willing to go above and beyond—even for users on the free plan. Users also appreciate practical features such as direct login, support for B2C and B2B customer models, and the ability to assist with login issues, cart issues, and discount testing. The negative feedback centers mainly on login functionality and plan limitations. A few users report that they could not log in as a customer, were forced into re-login or approval steps, or found the app dependent on having a specific Shopify plan such as Shopify Plus with Multipass enabled. One reviewer also mentioned poor support response time after encountering issues. Overall, the app is seen as highly useful when it works for the merchant’s setup, but some users experienced compatibility or configuration constraints that prevented it from meeting their needs.