SC Loyalty Rewards
SC Loyalty Rewards - Boost Engagement & Sales
Rating
4.3
feedback
164
chart
#1,497
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
11%
-
Less than a year
49%
-
More than a year
34%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, user-friendly customization options, and the ability to create a loyalty program that rewards loyal customers. Users appreciate the responsiveness of the support team, with specific mentions of helpful individuals like Haris, Tarik, Nitesh, and Carter. The app is praised for its functionality in managing loyalty programs and generating returning customers. However, negative reviews highlight issues such as overcharging, pricing changes without notification, bugs affecting features like point redemption and customer data management, and difficulties in setting up and using the app. Some users also express frustration with the lack of timely responses and unresolved technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2024
I have been able to turn my idea of a perfect loyalty program into reality with this product. Only now I'm able to reward my most loyal customers and show appreciation for trusting my brand.
May 28, 2024
We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.
May 22, 2024
This app is outstanding! It's very user friendly once you get the hang of it, and you can customize so much to really match your brand. Customer service is top notch...especially Tarik!!! He deserves a raise! =)
April 29, 2024
Amazing App, it does exactly what we need. Customers are happy with the ease of collecting and using their points. Customer service is also on point as well. this is the best Loyalty app I've used for Shopify.
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