SC Loyalty Rewards
Boost retention with personalized loyalty rewards & discounts
Rating
4.4
feedback
66
chart
#4,593
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
8%
-
Less than a month
30%
-
Less than a year
32%
-
More than a year
26%
Reviews Summary
The SC Loyalty app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the effectiveness of the app in setting up loyalty programs, the excellent customer service provided by the support team, and the ease of use for both merchants and customers. Users appreciated the straightforward setup process, the ability to adjust customer balances, and the responsiveness of the technical support team. However, negative feedback focused on issues such as problems with redeeming loyalty rewards, lack of functionality for POS integration in lower-tier pricing plans, and concerns about pricing changes without proper communication to existing customers. Some users also mentioned glitches and limited functionality in certain features.
Highlights
Review RSS Feed
All reviews
March 27, 2026
We have been using the SC Loyalty app for two years and have found it to be very effective. Their support team is excellent, providing direct access to live assistance without requiring interaction with an AI bot first. The setup process was straightforward, and the free version includes useful features such as the ability to adjust customer balances. I highly recommend this app.
March 6, 2025
March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.
Dec. 11, 2024
I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.
Oct. 2, 2024
This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of POS integration when i went to purchase and look at how to add it to the POS app. I do not understand why not include POS at all paid tiers, as you are still talking about pricing based on number of orders whether its online or in store. Looks like I am back to the drawing board finding a fairly priced simple loyalty plugin for a small store that support POS.
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