SC Loyalty Rewards
SC Loyalty Rewards - Boost Engagement & Sales
Rating
4.3
feedback
75
chart
#2,680
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
7%
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Less than a month
27%
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Less than a year
115%
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More than a year
83%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include great features, excellent customer service, ease of use, and helpful support team members like Danko, Nitesh, Tarik, and Haris. Users appreciate the flexibility in plans, customization options, and the impact on customer loyalty. However, negative feedback revolves around issues with customer service, pricing structure changes leading to overcharging, lack of functionality for POS integration, bugs causing features to be missing, and difficulties in setup and usage. Some users also mentioned delays in response times and challenges with specific features like currency settings and reward tiers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 6, 2025
March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.
Dec. 11, 2024
I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.
Oct. 2, 2024
This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of POS integration when i went to purchase and look at how to add it to the POS app. I do not understand why not include POS at all paid tiers, as you are still talking about pricing based on number of orders whether its online or in store. Looks like I am back to the drawing board finding a fairly priced simple loyalty plugin for a small store that support POS.
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