Rating

4.4

feedback

170

Reviews

chart

#1,286

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    10%
  • Less than a year
    49%
  • More than a year
    34%

Reviews Summary

The Shopify Loyalty App has received mostly positive reviews from users. Customers appreciate the ease of setup and the helpful customer service provided by team members like Tarik, Nitesh, and Haris. The app is praised for its flexibility in plan options and the ability to customize loyalty programs to match the brand's identity. Users also highlight the effectiveness of the loyalty points system in retaining customers and encouraging repeat purchases. However, there are some concerns raised about pricing changes not being communicated effectively to existing customers, leading to overcharging. Some users have experienced issues with features not working properly and delays in customer support responses.

Highlights

Ease of setup and customization, helpful customer service, flexibility in plan options
Effectiveness in retaining customers, encouraging repeat purchases
Concerns about pricing changes and overcharging
Issues with features not working properly
Delays in customer support responses

Rating Breakdown

  • 5
    69% (118 ratings)
  • 4
    12% (20 ratings)
  • 3
    5% (8 ratings)
  • 2
    5% (8 ratings)
  • 1
    9% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 14, 2024

Increíble! Tarik nos respondió todas nuestras preguntas, es muy fácil de configurar. Lo recomiendo 100%.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 3, 2024

Fits into my site perfectly. Struggled at one part to set it up and Nitesh, the customer service assisting me, was very helpful and quickly set up the last part needed for this amazing app!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 1, 2024

Using the basic features of this app is enough to get our membership started, but would be great if customers could select their coupons at checkout instead of copying the code beforehand. A big plus is that customer service is quick to respond!

Using app

4 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 1, 2024

It's easy to set up and flexible plans available. Customer service assistance is easily reachable if assistance is required. Special thanks to Nitesh for helping!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2024

Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease. Now I'll have happier clients :) Thank you Tarik! Cheers, Cydney

Using app

Almost 7 years

Total reviews

5

Average rating

4.6

All reviews

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