SC Loyalty Rewards
The SC Loyalty app has received mixed reviews from users. Positive aspects highlighted include great customer service, ease of use, and helpful technical support. Users appreciate the straightforward setup process and the ability to adjust customer balances. However, negative feedback revolves around issues with redeeming loyalty rewards, high pricing for POS integration, and overcharging customers without informing them about pricing changes. Some users also mentioned limitations in functionality, such as the inability to send triggered emails to customers about their rewards balance.
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Great customer service. Always so helpful.
Thank you for your wonderful review! We’re thrilled to hear that you’re having a great experience with our customer service team. Your feedback is incredibly encouraging and motivates us to keep providing the best support possible. If you ever need assistance, don’t hesitate to reach out. Best, The Shop Circle Team
We have been using the SC Loyalty app for two years and have found it to be very effective. Their support team is excellent, providing direct access to live assistance without requiring interaction with an AI bot first. The setup process was straightforward, and the free version includes useful features such as the ability to adjust customer balances. I highly recommend this app.
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve found SC Loyalty to be effective and that our support team has provided you with the live assistance you need. It’s great to know that you found the setup process straightforward and appreciate the features included in our free version. Your recommendation means a lot to us, and we look forward to continuing to support your loyalty program. Best, The Shop Circle Team
March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they never did. I am uninstalling the app because of horrible customer service and the mere fact that this app DOES NOT WORK. How embarassing for me as a business owner to have given out rewards to spend that could not be redeemed?!?! I would never recommend this app to anyone. If I could give zero stars, I would.
I would highly recommend this app not just of its great features but also of the amazing customer service. Their technical support, especially Danko, is very responsive, very knowledgeable and addresses any issue that you may encounter while using SC Loyalty Rewards.
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