SC Loyalty Rewards
SC Loyalty Rewards - Boost Engagement & Sales
Rating
4.3
feedback
166
chart
#1,480
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
10%
-
Less than a year
49%
-
More than a year
34%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Customers appreciate the quick and helpful customer service provided by the support team, with specific mentions of Haris, Tarik, Nitesh, Carter, Daniel, and many others. Users find the app user-friendly and customizable, allowing them to create a loyalty program that suits their brand. The ability to reward loyal customers and engage with them effectively is highlighted as a key benefit of the app. However, there are some negative reviews regarding pricing issues, bugs in the app, delays in resolving issues, and limitations in functionality, such as difficulties in managing customer points effectively and extracting customer data. Some users also mentioned challenges with the app not working properly or loading issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 12, 2024
Tarik was quite good at getting me to fix up my setup so that my clients could enjoy their loyalty points! He was helpful, patient & encouraging. The Loyalty App not works PERFECTLY & I'll be promoting it to our clients as I personally always enjoy using loyalty points with ease. Now I'll have happier clients :) Thank you Tarik! Cheers, Cydney
July 4, 2024
I had a question about upgrading my program and customer service was quick, gave me more details about the program and assisted me with how to make sure it was showing up on my site just like I wanted it to! 10/10!
May 30, 2024
I have been able to turn my idea of a perfect loyalty program into reality with this product. Only now I'm able to reward my most loyal customers and show appreciation for trusting my brand.
May 28, 2024
We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees, they continued to bill us and didn't bring to our awareness the changes. We were paying over $360/month and with their new pricing the cost was reduced to $39! They made the changes in February and have billed us over $1000 between then and now when we should have only been billed $156. When I discovered this, and brought it to their attention, I was simply told that they had made some changes and offered a credit of $167, less than half of one months subscription that we paid! We have been using this app for 4 years. It was very expensive but we initially used it because it was the only one that was compatible with another app that we had. This is a very basic loyalty app with limited functionality. Now that we have the ability to move to another loyalty program, we will switch. I feel like they have no loyalty to their customers, after over 4 years and many thousands of dollars, they wanted to continue to rip us off and not tell us that they had reduced the cost. Beware using this app, there are much better options available.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more