Organic Excellence review for SC Loyalty Rewards
Oct. 26, 2019
We are on Version 1 and its clunky on how it checks out customers (it creates a completely separate order for anyone wanting to buy with loyalty points - very confusing for them and hard on our customer service to combine order to ship. Version 2 I understand works on coupon codes for checkout and much more flexible in what we can offer to use the points for (shipping or product or $ off etc). But the price tiers for V2 are $29.99 then jumps to $199.99 - in V1 we have a $59.99 option and a $99.99 option - the benefits of V2 do not warrant a $100 per month increase in the program. So we ask BOLD to offer the same tiers for V2 as they do for V1....until then we'll stick with the clunky ford..... by the way, KAISER is great! Just spend a long long live chat on a Saturday walking me through ways to clean up my old customers and their points. THANK YOU KAISER!!!
Hi there. My sincerest apologies for the issues you've been facing with Loyalty Points. I've reviewed your correspondence with our product expert, Sam, and it looks like we haven't quite been able to get a top-notch solution for you due to some limitations. We know that Sam will continue to help you to the best of his abilities, however understand that our app may not be the best solution for your business. We wish that we had a better solution, and are happy that Kaiser was able to assist you initially.
