Lulu Direct
Sell Your Book with Shopify
Rating
2.6
feedback
40
chart
#12,188
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
12%
-
Less than a year
52%
-
More than a year
30%
Reviews Summary
The reviews for the Lulu Direct Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of working with Lulu directly on their website, the quality of the books produced, and the helpfulness of customer service representatives like Kristen and Tim. Users appreciate the seamless integration with Shopify and the ability to sell print-on-demand books without holding inventory. However, negative aspects mentioned in the reviews include slow order processing and shipping times, issues with the app's functionality such as loading errors and glitches, higher costs compared to ordering directly from Lulu's website, and challenges with shipping prices and delivery times. Some users also expressed frustration with the lack of alternative shipping methods and the need for manual intervention to ensure correct shipping methods and addresses.
Highlights
Review RSS Feed
All reviews
Aug. 7, 2025
Lulu Direct is not feasible with their current setup, so I've switched to ordering in bulk and shipping out myself. First, Lulu takes almost a week to mark orders as fulfilled with the tracking info, so I've had to inform every customer of this fact. Second, if a customer does not enter their phone number, then Lulu Direct throws a fit and you have to add the phone number plus additional steps of updating the address and shipping info. If you require phone numbers for all orders, then maybe this won't be an issue. Third, sometimes there's an extra payment flow in Lulu Direct which I don't understand. Orders have been delayed because this was not obvious. I'm also switching back to shipping myself because I can bundle the books with other products and include promo material.
Aug. 13, 2024
They have fundamentally broken this App after the recent "update", by removing mapped shipping and not implementing an equal alternative. Essentially useless as a hands off print on demand service, where you now have to baby every single order to make sure the shipping method is correct, otherwise it defaults to a more expensive method and you lose money on the sale. Pre update this was a very useful service that ran perfect for many years.
June 1, 2024
When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.
Sept. 6, 2023
Working with LuLu and creating books directly on their website is easy and the quality of the books is superb. I gave the app 2 stars because it is more expensive to go through the app with a fulfillment charge on top of that. Better off going directly through LuLu website, it is free as well. I also found that I can't connect my LuLu books already made online into shopify without having to redo the entire process of creating a book through the app.
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