Lulu Direct
Sell Your Book with Shopify
Rating
2.7
feedback
78
chart
#729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
41%
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More than a year
44%
Reviews Summary
The reviews for the LuLu Direct Shopify App highlight both positive and negative aspects of the app. On the positive side, users appreciate the quality of the printed books and the ease of working with LuLu's customer service team. Many users commend the customer support for being responsive, helpful, and quick to address any issues that arise. Additionally, some users find the integration with Shopify to be smooth and efficient, allowing for automatic order fulfillment. However, on the negative side, there are several recurring issues mentioned in the reviews. Users express frustration with connectivity problems between the app and Shopify, outdated instructional videos, inconsistent product quality, long shipping times, and difficulties in editing books within the app. Some users also mention high print costs and fulfillment charges compared to ordering directly from LuLu's website. Overall, while the app offers convenience and quality printing, there are areas that need improvement to enhance the user experience and streamline operations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 16, 2024
I'm also having a lot of issues connecting LuLu direct app with my Shopify store. This has been an ongoing problem.
Aug. 13, 2024
They have fundamentally broken this App after the recent "update", by removing mapped shipping and not implementing an equal alternative. Essentially useless as a hands off print on demand service, where you now have to baby every single order to make sure the shipping method is correct, otherwise it defaults to a more expensive method and you lose money on the sale. Pre update this was a very useful service that ran perfect for many years.
July 1, 2024
I am having the hardest time getting my products properly linked / set up through Lulu Direct. All of the instructional videos are out of date, so all the information and instructions that they are giving doesn't apply to this new format, making it a huge pain to set up. If you update your entire structure, you need to update your videos too. Otherwise, you are just leaving people in the dark, which doesn't make for very happy customers / users of your platform.
I sincerely apologize for the difficulty you had with our app shortly after it was updated. We have fully updated our videos and knowledge base articles to reflect the most recent version of our app. If you have any questions or need any support, please contact us.
June 1, 2024
When i am trying to connect Lulu direct to my shopify store and open the app, it fails to load and brings up a new tab saying unable to find correct link to website. So this leaves me unable to use Lulu direct for my needs. If anyone could help me out on this situation, I would be very grateful thankyou.
April 3, 2024
I am noticing a very inconsistent product when ordering. I ordered 3 copies of a book entitled "Life's A Journey" that should have been printed in an 8 1/2" x 8 1/2" book format. I received 3 books in 8 1/2" x 11" format. As I didn't need them immediately I didn't open the package until to longer after the order. Then I ordered a 2nd book entitled The Wonderfully Wacky World of those Crazy Critters Around Us!". Again 8 1/2" x 8 1/2", color book. It came in the correct size but was in B/W. LuLu's put in a request to reprint it with expedited shipping. Shipping was delayed, it arrived in color, whoever, the shipper had managed to mangle the book. I am now attempting to secure an updated version of the 2nd book; however, the system isn't allowing me to connect it to the right item. Therefore, I can't get it in their system so I can request a printed copy to see what I might get this time. More than a bit annoyed at the lack of quality. I can see how my customers would feel if getting charged for a product that didn't arrive as specified and requested.
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