Lulu Direct
The reviews for the Lulu Direct Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include quick order fulfillment, excellent customer service, high-quality prints, and easy setup with Shopify. Users appreciate the responsiveness of the support team and the seamless process from purchase to delivery. However, negative feedback revolves around issues such as slow shipping times, difficulties in connecting the app to Shopify, inconsistent product quality, and lack of essential features like automatic order notifications and tracking updates. Some users also mentioned challenges with shipping rates and the requirement for phone numbers.
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Our experience with Lulu has been wonderful. They are quick to fill orders and ship them to where they need to be. We have had an amazing experience with our Customer Success Manager, Courtney. Any concern or issue we run it to gets rectified almost immediately and there is always a fix. We appreciate the quick responses and willingness to help!
Our experience with Lulu Direct has been wonderful. The process from purchase to books received is so seamless and requires no involvement on our end, unless there is something specific to check on. The customer service is quickly responsive and always resolves issues quickly and effectively. Our customers love their high-quality, beautiful prints. Printing and shipping is a complex business with so many parties and moving parts involved, and Lulu coordinates it wonderfully. We appreciate the personal service we receive on our account and greatly value our relationship with Lulu Direct!
We use Lulu for some of our magazines and it works perfectly. The support team is very nice and always helping. We love how easy it is to set up with our Shopify store.
i wish i could speak to a live person quicker an more direct
We’re sorry to hear you’ve had trouble getting in touch with us. We weren’t able to locate a recent support request associated with your account, but we definitely want to help. A member of our team is reaching out to you directly now so we can better understand what’s going on and get you the support you need. You can also contact a live support representative anytime through the support link within the app or by visiting our help center. Our support team is available Monday-Friday from 8am-5pm EST. We look forward to connecting with you and getting the issue you are experiencing resolved.
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