Rachel K Stone review for Lulu Direct

Nov. 2, 2023

11/1/2023 I updated my review from a 2 to 4 after receiving a helpful email directly from Lulu about how to configure the Shopify checkout to ensure tracking auto-populates an order. The problem should be fixed now. My other concern regarding error notifications is already being addressed in an upcoming app update. There is no ETA when the new features will be available, but it is being worked on by the development team. Also, I would like to say the printing quality of the book is beautiful and a lot better than what Amazon can produce. I applaud Lulu for their excellent customer service and ability to address their customer concerns in a timely manner. I look forward to using the new updates. ---------------------------------- Old Previous review.... The app is easy to use, and the prices for printing are double that of Amazon, but overall, it works well and gives the seller full control over their paperback book profits. Another good feature of this APP is the orders are processed automatically. Now for the negatives. The APP does fall short. A developer can't state that an APP is integrated with Shopify if it is missing critical key features that are common across all Shopify APPS. What is missing is error logging and notification. If an order is invalid or fails to process, it is critical this information is sent automatically to the Shopify Admin. I should not have to check my order page daily to find errors. This lack of notification support can cause customer service issues. Secondly, your APP does not update tracking information or notify the customer when their package is shipped. The Admin gets notified, which is strange because I get notified of a shipping notification but not for order errors. I have to add the tracking information to an order manually, which is another large gap in the design of your APP. These are common things that are in every APP. These gaps need to be fixed and are large enough to cause my rating to drop from a five to a two. Your APP completely misses the customer service part of the Shopify business. Your design does not support the sellers properly. Please correct this in your next update to the app. The features are not hard to implement and need to be integrated ASAP. I will update my review when these features are implemented. Thank you for taking the time to read my review and input. I am open to assisting with developing or testing these features when ready.