This website is a DBA of Mr. John Carson Lester Jr & the TeleDistributors Call Center. Click the COG to the TOP LEFT to SWITCH between our MANY THEMES! review for Lulu Direct
Jan. 3, 2019
Many if not most of the reviews here are terrible, especially considering that this is a company that more or less boasts that they are "Masters of the Print on Demand" book printing Universe. Um, I don't think so. Many here are complaining of really poor customer service as well as comically mishandled orders. Well, I haven't gotten yet to the mishandled order stage, but I have received really poor customer service. I have been STUCK for about ten days now not getting too much done with LuLu although lately I've been able to forge ahead and make some progress mostly thanks to my own efforts. I finally managed to get one book accepted by the Lulu "platform." With AMAZON, everythng was INSTANT, worked the first time, and took mere minutes, not days. All this time I've been emailing and getting mostly ignored. Incomplete answers provided every 3 to 4 days, at best, with total radio silence in between. I told their support via email about four hours ago that I had had it and that I was going to be leaving this one star review. More radio silence. THEY.DO.NOT.CARE. They're Masters of the Universe, remember? sarc/
Using app
Over 4 years
Total reviews
7
Average rating
1.6
Hi John. Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. However, after researching the case files, it seems you were reaching out during advertised Holiday hours, which is why communication was slower than normal. File formatting issues can be a pain sometimes, especially when you are using a file output from another publishing platform, but we hope you were able get your products created. If not, please check out some of our formatting tips HERE: https://xpress.lulu.com/faq#setup. We've listed our available hours clearly on our Contact Us page and on social media, and if you ever need assistance at another time, you can consult our knowledge base and FAQ page in the interim, and we'll reach back out to you first thing the next business day. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email us.
