Adventurers Tale review for Lulu Direct
Sept. 8, 2020
I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face. It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service. So as a piece of advice, I recommend to flee Lulu "service".
Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Due to COVID related restrictions and high volumes of new users, we are experiencing some unprecedented delays with our support responses. If you ever need assistance at another time, you can consult our knowledge base and FAQ page for potential solutions to your issues. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email us.
