Hausofassembly review for Lulu Direct
Dec. 21, 2020
I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order's status as "in production" they refuse to allow you to cancel your orders. Would definitely look into other print on demand partners for books
We are a print-on-demand company. All products are printed after an order has been placed. Factors such as volume, weather, and pandemics will affect production times, which is why we cannot guarantee specific production windows. We do provide a 1 hour cancellation window for all orders. Once production begins we cannot cancel the order because resources and materials have already been dedicated to the job and would need to be thrown out. Cancelling an order after production begins is also very disruptive to the production process and may affect other orders around it causing print defects and further delays to the production process. If you or anyone has any questions or concerns about our production times or processes, please reach out to us and we will be more than happy to discuss it.
