Travwell review for Lulu Direct
Sept. 17, 2022
The app is very glitchy and there are major issues with their fulfillment and printing of the books. Their site has a production time of 3-5 business days which is false advertising. When emailing them about how it is taking much longer, now on 12 business days they respond saying that they're aware of it and that I should tell customers that it is a custom printing job for each and every book and that should keep them happy. This is before the shipping even occurs. I'm only in the stage of printing out proofs and am realizing I likely will not be able to use this for print on demand and dropshipping directly to customers due to the insanely long print time. This is not a sustainable model for print on demand and more so a better model for printing in bulk and holding inventory.
Thank you for your feedback. Our average production times throughout the year are estimated at 3 to 5 business days. However, production times can vary based on factors such as order volumes, national holidays, seasonal changes (tax season, the start of the academic school year, etc.), or even uncontrollable/unexpected delays that may arise at the print facility (machine maintenance, inventory shortages, COVID, etc.). And while production times will always be a factor, with print-on-demand you will not have to manage product inventory or manually ship each order. That means you can spend less time on the logistics of running your business and more time growing it.
