Luxury Brands Fashion Dropship

Hi there, thank you for taking the time to share such a detailed review. I’m genuinely sorry that your experience with our app left you frustrated, and I’d like to clarify a few important points about billing, VAT, and “hidden fees”, referring to the public documentation you mentioned. 1. About the “pro-rated” refund and second month of billing App subscription billing is handled directly by Shopify, not by individual app developers. According to Shopify’s own Help Center on App charges on your Shopify bills, recurring app subscriptions are billed in 30-day cycles, and if you uninstall during an ongoing billing cycle, you can still be charged for that entire period because of how the billing cycle works. Uninstalling stops future renewals, but doesn’t automatically generate a pro-rated refund for the remainder of the current cycle. Shopify Help Center Shopify explicitly explains that prorating and app credits apply when you upgrade or downgrade between app plans within a cycle — not when simply cancelling or uninstalling an app mid-cycle. Shopify Help Center In your specific case (using the second month for 17 days and then uninstalling), the charge you’re seeing is a result of this Shopify billing behaviour, not a custom policy that we apply on top. Additionally, our Terms & Conditions (section Prices and Payments and Subscription fees) clearly state that subscription fees are final and not refundable for partial or unused periods once the service has been accessed, which is aligned with how Shopify’s subscription billing works for apps. Luxury Brands - Digital Warehouse 2. About VAT and “hidden” 22% charges On our Shopify App User Guide, in the section Important notes regarding cost of goods sold to the Merchant (Dropshipper), we clearly state that: All costs in the application are displayed excluding VAT. For stores selling to destinations within Europe, a 22% VAT is added to the cost of items on the final invoice. If a user has a valid EU VAT registration, that VAT is treated as a recoverable tax charge under normal EU VAT rules (i.e. it can generally be reclaimed according to your local tax legislation). Luxury Brands - Digital Warehouse Immediately below, in the “When is VAT charged?” section, we explain the underlying principle: For EU-based companies, VAT is chargeable on most sales and purchases of goods within the EU and is due in the EU country where the goods are finally consumed. VAT on services is charged at the time they are carried out in each EU country. This is a summary of the standard EU VAT framework, where VAT is a consumption tax applied at each stage in the supply chain, including the final sale to the consumer. Luxury Brands - Digital Warehouse In our Terms & Conditions, we also specify that: Product prices are generally listed exclusive of VAT, and Where VAT applies, it is clearly indicated as such. Luxury Brands - Digital Warehouse So the 22% VAT you mention is not a hidden fee and not an arbitrary surcharge: It is disclosed in the User Guide and Terms & Conditions. It reflects the standard Italian VAT rate for goods consumed in the EU and is part of complying with EU tax rules, not an “extra” profit margin for us. 3. Shipping costs, margins and profitability We absolutely understand your concern about profit margins. Dropshipping luxury goods across borders involves: Wholesale cost of goods Applicable VAT Shipping and logistics (which can be higher for insured, tracked shipments of premium products) In the same Important notes section of the User Guide, we explicitly state that: Prices shown are not inclusive of shipping, Shipping is calculated based on quantity and destination, and A dedicated shipping information page is linked so merchants can understand the typical ranges before selling. Luxury Brands - Digital Warehouse Our app also includes tools like category-based margin settings and optional shipping supplements so merchants can adjust their prices to protect their margins while staying competitive. Luxury Brands - Digital Warehouse That said, if your own pricing strategy targeted very tight margins or you tried to match competitors who aren’t operating with comparable sourcing and tax structures, it can definitely feel like the economics don’t work. But that is an outcome of business model and tax reality, not of hidden or surprise fees. 4. About seeing prices and products (“paywall”) Due to how our B2B relationships and supplier agreements work, we can’t publicly display full live wholesale pricing for all products without authentication. However, as explained in the User Guide: Once you create an account, you can log into our B2B live catalog and see your full catalog, prices, and dashboards. Luxury Brands - Digital Warehouse This means wholesale prices and structures are visible to merchants inside the ecosystem — they are not meant to be a “black box.” Final thoughts We fully respect your right to share your negative experience and your conclusion that our model doesn’t fit your business. At the same time, we feel it’s important to clarify that: VAT is disclosed, legally required, and explained in our own documentation and aligned with EU VAT rules. Subscription billing and lack of pro-rated refunds mid-cycle are governed by Shopify’s own billing rules for app subscriptions, not by a custom policy we invented. Finally we warn about including defammatory words like scam in your review as per european laws, this could be proceeded legally against you in court. Thanks for your understanding.

Thank you so much for your positive feedback!

Thank you so much for your positive feedback! We’re really glad to hear that the category and attribute mapping helped you organize your store more efficiently. Building a clean and intuitive structure is exactly what we aim for, and it’s great to know the import speed is meeting your expectations as well. If you ever have suggestions or need help optimizing anything further, we’re always here to support you. Thanks again for choosing Luxury Distribution!

Thank you for the wonderful review! We're thrilled to hear that the app is helping you manage large catalogs more efficiently. Unlimited product support and constant improvements are core parts of our mission, so it’s great to know they’re making a difference for your store. If you ever need assistance or have ideas for new features, we’re always here to help. Thanks again for choosing Luxury Distribution!

Thank you so much for your review! We're really happy to hear that the app makes managing large catalogs easier for you. Unlimited product support and frequent updates are exactly what we focus on, so it’s great to know they’re helping you keep your store fresh with less effort. If you ever need support or have feature suggestions, we're always here for you. Thanks again for choosing Luxury Distribution!

Thank you for sharing your experience! We're glad to hear you found the core features—catalog sync, auto-orders, and data mapping—solid and useful. We understand that the workflow can take a little time to get used to, and we appreciate your patience during the learning curve. If you ever need guidance or want help optimizing your setup, our team is always here to support you. Thanks for giving us a try and for choosing Luxury Distribution!

Thank you for the great feedback! We're really glad to hear that the bulk data import performed smoothly for your large SKU count—reliability at scale is something we prioritize. It's also great to know the pricing tool helped you apply your margins more quickly and efficiently. If you ever have suggestions or need help fine-tuning anything, we’re always here to support you. Thanks again for choosing Luxury Distribution!

Thank you for the valuable feedback on our application, we are glad you find the service useful, and we hope we always satisfy all our clients needs worldwide.

Thanks for your feedback, we are thrilled that you like the trending now feature powered by industry research and our latest technologies. Team Luxury Distribution

Thank you so much for sharing your experience! We’re thrilled to hear that the real-time product syncing, category/attribute mapping, and automatic order fulfillment have been working smoothly for you. Our goal is to make managing your Shopify store as effortless as possible, so it’s great to know the app is helping you stay organized and save time. If you ever have suggestions or need assistance, we’re always here to help. We truly appreciate your support! — The Luxury Distribution Team

We’re really happy to hear the app is covering everything you need — from fast product sync to automated order routing and reliable updates. It’s great to know the delivery info syncing back to Shopify is helping you keep things transparent for your customers too.

Thank you for your positive feedback, we are glad you are finding our app useful.

This review appears to be misleading, as the account in question never transitioned into a paid subscription or completed onboarding. Our records show only a few hours of trial access — no orders, no transactions, and no billing activity ever took place. Luxury Distribution operates with real-time inventory directly from verified European suppliers, and thousands of merchants successfully process orders daily through our system. We welcome honest feedback from verified users, but in this case, the experience described does not reflect actual platform use. For any genuine inquiries or support, our team is available at [email protected] . — The Luxury Distribution Team

Thank you so much for your kind words! 🌟 We’re delighted to hear you’re happy with our product selection and service. It’s a pleasure working with you, and we look forward to continuing to support your success.

Thank you for the valuable feedback on our application, we are glad you find the service useful, and we hope we always satisfy all our clients needs worldwide.

Thank you for your feedback. However, we’d like to clarify that your account never transitioned into a paid plan, and the app was uninstalled within five minutes of installation—without any actual usage or engagement with the features we provide. We’re always open to constructive criticism from genuine users, but in this case, your review does not reflect real experience with our app’s functionality or support. If you ever decide to properly test the app and provide authentic feedback, we’re more than happy to assist and hear your thoughts. Ps. For users reading this customers review notice it says under their review the amount of time they had using the app. Balardi United States 5 minutes using the app

Thank you so much for your kind words! We're thrilled to hear that you've been able to expand your catalog with our platform. It's been a pleasure working with you, and we're here to support your continued growth every step of the way!

Thank you so much for your kind words, Siebentaschen! 🌟 We’re thrilled to hear that you're enjoying the app, the catalog, and our streamlined shipping and return process. Your feedback means a lot to us, and we're excited to keep supporting your success. – The Luxury Distribution Team 💼✨