LVK Logistics

Oct. 26, 2023

Our experience with Shiphero Fulfillment has been deeply unsettling. We have been consistently overcharged for shipments, sometimes by up to five times the quoted amount. When we've tried to address these discrepancies, we were directed to a clause in their Terms of Service which provides a mere 30-day window for claims. This policy not only imposed unexpected costs on our business but also put our reputation at risk, especially on platforms like Etsy due to fulfillment delays. Beyond these financial concerns, we have grappled with late shipments, missing parcels, and frequent technical glitches with their app, necessitating almost weekly communication with their support team. This has not only been mentally draining but also diverted our time and energy from core business activities. However, what truly concerns us is what appears to be a systemic lack of business ethics at Shiphero. Their modus operandi seems designed to shield them from responsibility while placing undue burdens on their clients. I believe it's vital for potential clients to be aware of these issues. It's not just about the operational hassles but about engaging with a company that, based on our experience, seems to prioritize their bottom line over genuine partnership and ethical business conduct. I strongly advise thorough due diligence before considering Shiphero Fulfillment.

Sept. 5, 2022

Very easy to navigate and user-friendly dashboard. My onboarding specialist, Bela, has been incredible throughout the process of integrating with my Shopify store. The whole process has felt so seamless!

May 21, 2022

We are using this App since 2020. And we overpaid almost $500+ USD for their hidden fake invoice. BE AWARE!! You will have no option to remove your card from their dashboard. You will have your regular invoice. But they will charge your card hiddenly without any reason. Their customer support will ask you to pay the same invoice 2-3 times. You will have no records. Even after 1 year when we shout very much, they add a paid status on the invoice. Because there was no status before. So just think how horrible it was, You paid an invoice and no status BOOM! they charge again. Each time you have to fight 2-3 days by email with your bank transaction proof, But if you did not notice or check then you will be charged hiddenly. We stop getting their service from January 2022, But why we are writing a review today? OH yes! Because still, we have no service! No product with them but we got charged $20.74 on 19th May 2023. Seems funny? No this is normal when you are on ShipHero. And you will not able to remove your card as well. Only you can change a card. Shopify itself starts a good service for inventory fulfillment with 90 days of free storage. We switch to that now. Seems like we have now come to haven from the hell of ShipHero! (Well, still we get the bills from the hell)

May 18, 2022

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.

June 22, 2022

As our company is getting more traction, the team has been extremely responsive and helpful with any inquiry we have. With all of the growing pains being a start up, it is so relieving to know that people like Jazmin have my back. Her and the entire team are extremely reliable. Thank you. Updated review: Ship Hero, and people like Maria and Clara, are a shining light in the fulfillment business. A tech forward company with this level of service is almost unheard of. We were with Shipbob before and they couldn’t have cared less about us as a company, just our dollars. ShipHero should be your first look.

May 2, 2022

Great app! Bel has been helping us with our requests. She provides great service for us. She assists us with issues and other concerns.

April 12, 2022

Bel is very knowledgeable and on point. She knows how to get the job done and gets it done well. We appreciate her.

April 7, 2022

After a few bumps getting ShipHero setup properly, Bela from support quickly helped us get the app up and running as we had hoped! Bela's support has been phenomenal. I would highly recommend ShipHero and for support and onboarding, you can't do much better than Bela.

March 8, 2023

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up. As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single thing you tell them to do -> your customers start to notice the drastic change -> your business is impacted in a negative way ->and you almost lose everything that you've worked so hard to build -> that's what it's like working with ShipHero. Reasons Why NOT to hire ShipHero: Reason #1 Black Friday orders shipped out 4 weeks after orders were placed. Basically, Black Friday orders didn't ship until the day before Christmas. Reason #2 You don't have a dedicated account rep if something goes wrong. There's no one you can directly speak with. Only customer service reps who are stationed in South America and don't have feet on the ground at the actual warehouse. Reason #3 You are solely responsible for lost items, items not delivered, items stolen, items that get lost in transit leaving SH, when SH makes errors in shipping, no scans ect. If your item ships - and it it not delivered to your customer - YOU have to pay this - there is no filling a claim or SH reimbursing you. Reason #5 SH makes it basically impossible to remove your inventory from their warehouses. Mostly due their policy of, "load balancing". Basically, SH forces your inventory to be shipped to several other warehouse. This could potential increase the chances for lost inventory and it can also cause delays in shipping. You have NO option to opt. out of this. Also, they don't mention this in the initial onboarding call. How Load balancing negatively effects your brand/ business: So, basically SH forces you to allocated your inventory to multiple warehouse all over the US which forces them to ship orders from different warehouses. Its all good until SH takes it upon themselves to, "SPLIT SHIP" your orders. Meaning customers will place 1 order, but receive 5 different shipments from the warehouse at different times through out the month - which leave a very confusing shopping experience for the customer. Some customers feel like they are being scammed, some feel like you forgot to ship the rest of their order. SH takes it upon themselves to make this decision for your brand - you don't realize that it's happening until tons of customers are emailing you their concerns. If you refuse to load balance and only keep your inventory at 1 warehouse location - they will up charge you 5% per order. Reason #7 It's impossible to remove inventory once they've shipped all your inventory all over the US. I've been trying to remove my inventory from SH for about 1 month now, and I'm constantly going back and forth with CS reps and getting no where. Today is March 1st, and SH has yet to release my inventory. Inventory Update: After 3 weeks of going back and forth with CS via email ( literally like 100 emails ) - SH has informed me the that have in fact mistakenly thrown part of my inventory in their dumpster, smh - I can't make this stuff up. So anyways, above is a small preview of what to expect when you hire ShipHero.

March 22, 2022

I'm glad I went with ShipHero as my first 3PL. Setting up ShipHero with Shopify is easy process. Their Warehouse Management System (WMS) dashboard makes things easy for a non-technical person to understand, and transparent reporting feature. Fulfillment is speedy paired up with simple pricing, and you can even automate the process! Bela has continually assists me with excellent customer service both during the oboarding process and afterwards. Whenever I have questions or need assistance I will usually get a quick response or within 24 hours.

March 15, 2022

ShipHero has great service. They are very quick to respond, pay close attention to detail, and feel like an extension of my team. Ana, Bela and Silvana have been great to work with. I would highly recommend ShipHero.

Feb. 4, 2022

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

Feb. 1, 2022

This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.

Feb. 1, 2022

Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!

Jan. 26, 2022

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

May 15, 2022

ShipHero team is always so responsive and helpful. Their system is very user friendly and you can always count on great communication and complete transparency about any questions that arise. Great partner for businesses and top notch service! Update: I had Bela assist me yesterday to complete my on-boarding process. Bela’s assistance was outstanding!!! As a new business and client, I needed help having all relevant features set up from my Shopify store to ShipHero’s system, and she was so friendly, courteous and understanding in walking me through all the steps of the process and answering all my questions. She did it all with so much professionalism and patience and went above and beyond to make me comfortable with the system. Really impressive service! I really appreciate it. ShipHero is an excellent partner for any e-commerce business. Update: ShipHero team continues to be very responsive and helpful with all issues that have come with the Start-up process. There are a lot of little details to learn about the App and order fulfillment process but they are a valuable partner to count on for support. Just had an issue (that ended up not being an actual problem) with an Export order and Kelsey was very helpful with her prompt support and helping me track it through the system. Thanks again ShipHero team!

Jan. 7, 2022

ShipHero may have good intentions but it just can't keep up with number of customers it's taken on. As a result my orders go out 2-3 days late, and even that is only after I push them daily to get them out. My Amazon account has already been suspended once and is on its way to being suspended again. I'm now in the process of moving my stock out of ShipHero. If getting orders out on time is important to your business, do yourself a favour and stay away.

Dec. 21, 2021

The team is great, communication is key and they stay on top of it. I have been using them for over a year now and from Ground Packages to LTL shipments they have really gotten my business moving.

Dec. 21, 2021

Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.

Dec. 15, 2021

Save Millions . Do read it completely . Did you get fooled by plenty of 5* reviews here? I was , as well and it turned out to be the biggest mistake of my ecommerce life .90% of the people writing these reviews aren't with shiphero anymore Background:They will force(persuade) you to write a review immediately after signing up - the process of which is smoothless .You'll install their app on your shopify store , shiphero's onboarding team will give u demos & things would look rosy . Infact if you were dropshipping previously , this'd look like a dream . Lower charges, faster shipping and so on . But the real story starts here . 1. They will charge you incorrectly for every order you send out . It would be few dollars here & there and it's easy to miss . But one day i noticed twice the shipping fees charged by them. I checked the invoices . Turns out that they charged me $700 extra for the whole month after calculating the weights incorrectly ( Deliberate?) After big fights and multiple emails , they agreed to give credit 2. 20% of my orders were broken due to mishandling which i am not sure was done by Shiphero or their courier providers. Result was me shipping the items again to customers or refunding them the money . They said that items were insured but i never received any refunds and the standard answer was ' Insurance company needs more proofs) 3. The shipping time for them during the Holiday season ( Oct , Nov, Dec & Jan) is 15-20 Days not 5 . They'll never ship your orders even after a week citing BFCM, Holidays,workload etc etc 4. Even if they ship the order with a tracking number , chances are that order will take another week to get ready for shipping. They'll just create the labels and send you the tracking number . Result is chargebacks & account bans as you may offer a 7 day shipping while it really is 20-25 days 5. Once you send them shipments from your suppliers, they have 3 stages - Arrival, receive & available . My shipment arrived 7 days back & it has yet to be received. Then it'd take them many days to make it available 6. They lost my part shipment which arrived on Nov 24 & after pleading for 15 days and writing multiple emails , they found it on Dec 6 lying somewhere in their warehouse . I was lucky . you may be not I can guarantee you that your actual costing with them will not be $5.9 but $25.9 after calculating everything . Please don't be penny wise & pound foolish . Take a sane judgement and move out to better players who may charge a dollar more/shipment but shall give you far better service.Shiphero is actually not able to handle the new customers it has been getting and the whole system has broken apart If you still want to use them , please do but never never never ever from Oct- Jan period . Your ecommerce life will be over before it begins