All reviews

Rating Breakdown

  • 5
    18% (30 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    9% (16 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 4, 2021

This is my first company that I work with. Honestly, the first time I got to work with them I was surprised how professional they were! Thanks to Clara she has helped me to fix some issues with Amazon. Of course there are many other representatives who were helping me along with the set up. I don't remember all their names but the whole team and company itself is great to work.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sparkle Bulb, We're so glad that the ShipHero team has been so awesome to work with. We are looking forward to continuing to work with you and your company. And thanks for taking the time to leave us such a great review!

5 / 5 Share

Nov. 26, 2021

We' re really happy with how ShipHero has handled the onboarding process. Mari (ShipHero Employee) has been our personal guide and it has been priceless to have her help along the way. The one thing we would improve are better/more economical shipping options from our manufacturer to the ShipHero warehouse. The fees they charge for this are just too high.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello Be Jet Clean, We really appreciate you taking the time to leave us a review, and thank you for the feedback as well. We're so glad that working with ShipHero has been great so far and that Mari has been such a rockstar! We look forward to continuing to work with you!

5 / 5 Share

Nov. 19, 2021

Bel is awesome, Excellent, Reliable in support! She does care and go above and beyond to help. She is a lifesaver!! :) Bel if you are seeing this I meant it. Love the way you offer your service!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks so much for taking the time to leave us an awesome review. And thanks for shouting out Bel! We agree she's pretty great! Thanks again!

5 / 5 Share

Nov. 18, 2021

Excellent reliable fulfilment services and Bel is awesome in support! They genuinely do care and go above and beyond to help.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello Chubby Mealworms USA, Thanks for taking the time to leave us an awesome review. We think Bel is pretty amazing as well. We look forward to continuing to work together!

5 / 5 Share

Nov. 16, 2021

The customer service & onboarding team are top notch – big shout out to Silvana who was beyond helpful in my not-so-simple configurations of pre-orders & rules my business required! It feels so good to finally be in a warehouse & not shipping my own packages. Thank you to a team I can trust to make it happen smoothly! Highly recommend.

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Hello Cycles Journal! Thank you so much for taking the time to leave us such an awesome review. We agree that Silvana is pretty great! And we love our Onboarding and Client Support Teams too. Thanks again!

5 / 5 Share

Nov. 10, 2021

Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.

Store

CORE

Using app

9 months

Total reviews

8

Average rating

4.9

Developer Reply

Thank you CORE! We appreciate you taking the time to leave a 5-star review! And thanks for letting us know that our customer support team is rockin' it. We think they're pretty awesome, too.

5 / 5 Share

Nov. 5, 2021

The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello iLuxx Store! Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!

5 / 5 Share

Nov. 4, 2021

ShipHero is by far the best warehousing and fulfillment partners in the market today. As a small business myself, they have helped me on an individual level and was always available for any questions or issues. Kudos to Silvana from the onboarding team who helped me since the beginning!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thank you so much for leaving an amazing review. We greatly appreciate our customer feedback and we're so glad that your experience with ShipHero, and Silvana has been so positive and set the stage for continued success with us. We look forward to working together and wish The Lunar Company nothing but success in the future!

5 / 5 Share

Nov. 4, 2021

Bela and the team were super helpful with listing and integrating our account into the Shiphero page. The onboarding and support afterwards have also been very impressive. The deliveries have been seamless and there are truly no hidden charges. Highly recommend!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello ReelFruit! Thank you for leaving us a review and letting us know how awesome Bela is - we agree! So glad that ShipHero is already proving to be a valued partner and that your experience has been so positive. We look forward to continuing to work with you!

5 / 5 Share

Nov. 2, 2021

Great app, fantastic support. Bel, Andrea, Clara, Sophia and Carina are all great. The app does have some bugs that pop up every now and then, but the support team takes care of it and is always on top of any issues.

Using app

10 months

Total reviews

4

Average rating

5.0