LVK Logistics
LVK Logistics | Full-Service eCommerce Fulfillment
Rating
4.1
feedback
82
chart
#5,499
All reviews
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Dec. 15, 2021
Save Millions . Do read it completely . Did you get fooled by plenty of 5* reviews here? I was , as well and it turned out to be the biggest mistake of my ecommerce life .90% of the people writing these reviews aren't with shiphero anymore Background:They will force(persuade) you to write a review immediately after signing up - the process of which is smoothless .You'll install their app on your shopify store , shiphero's onboarding team will give u demos & things would look rosy . Infact if you were dropshipping previously , this'd look like a dream . Lower charges, faster shipping and so on . But the real story starts here . 1. They will charge you incorrectly for every order you send out . It would be few dollars here & there and it's easy to miss . But one day i noticed twice the shipping fees charged by them. I checked the invoices . Turns out that they charged me $700 extra for the whole month after calculating the weights incorrectly ( Deliberate?) After big fights and multiple emails , they agreed to give credit 2. 20% of my orders were broken due to mishandling which i am not sure was done by Shiphero or their courier providers. Result was me shipping the items again to customers or refunding them the money . They said that items were insured but i never received any refunds and the standard answer was ' Insurance company needs more proofs) 3. The shipping time for them during the Holiday season ( Oct , Nov, Dec & Jan) is 15-20 Days not 5 . They'll never ship your orders even after a week citing BFCM, Holidays,workload etc etc 4. Even if they ship the order with a tracking number , chances are that order will take another week to get ready for shipping. They'll just create the labels and send you the tracking number . Result is chargebacks & account bans as you may offer a 7 day shipping while it really is 20-25 days 5. Once you send them shipments from your suppliers, they have 3 stages - Arrival, receive & available . My shipment arrived 7 days back & it has yet to be received. Then it'd take them many days to make it available 6. They lost my part shipment which arrived on Nov 24 & after pleading for 15 days and writing multiple emails , they found it on Dec 6 lying somewhere in their warehouse . I was lucky . you may be not I can guarantee you that your actual costing with them will not be $5.9 but $25.9 after calculating everything . Please don't be penny wise & pound foolish . Take a sane judgement and move out to better players who may charge a dollar more/shipment but shall give you far better service.Shiphero is actually not able to handle the new customers it has been getting and the whole system has broken apart If you still want to use them , please do but never never never ever from Oct- Jan period . Your ecommerce life will be over before it begins
Hello Hazelqueen, We appreciate that you’ve taken the time to leave a review regarding ShipHero. We have passed along your feedback to our Fulfillment Team, and we want to thank you for your willingness to share your feedback with us. If you would like to further this conversation via our Client Support Team, please reach out to them so we can work toward a solution or email us at [email protected].
Dec. 14, 2021
Our business is a new customer of ShipHero. The onboarding rep assigned to us, Marina, was incredibly helpful getting our account setup and running smoothly. Whenever we had an issue she made time to jump on a zoom call to help walk us through the process. Very pleased with the service thus far.
Hello e18golf! Thanks for taking a moment to leave us such an awesome review! We're so glad that your experience with ShipHero has been great so far. And thanks for giving Marina a shout-out! We look forward to continuing to work with you.
Dec. 4, 2021
This is my first company that I work with. Honestly, the first time I got to work with them I was surprised how professional they were! Thanks to Clara she has helped me to fix some issues with Amazon. Of course there are many other representatives who were helping me along with the set up. I don't remember all their names but the whole team and company itself is great to work.
Hi Sparkle Bulb, We're so glad that the ShipHero team has been so awesome to work with. We are looking forward to continuing to work with you and your company. And thanks for taking the time to leave us such a great review!
Nov. 26, 2021
We' re really happy with how ShipHero has handled the onboarding process. Mari (ShipHero Employee) has been our personal guide and it has been priceless to have her help along the way. The one thing we would improve are better/more economical shipping options from our manufacturer to the ShipHero warehouse. The fees they charge for this are just too high.
Hello Be Jet Clean, We really appreciate you taking the time to leave us a review, and thank you for the feedback as well. We're so glad that working with ShipHero has been great so far and that Mari has been such a rockstar! We look forward to continuing to work with you!
Nov. 19, 2021
Bel is awesome, Excellent, Reliable in support! She does care and go above and beyond to help. She is a lifesaver!! :) Bel if you are seeing this I meant it. Love the way you offer your service!
Hi there, Thanks so much for taking the time to leave us an awesome review. And thanks for shouting out Bel! We agree she's pretty great! Thanks again!
Nov. 18, 2021
Excellent reliable fulfilment services and Bel is awesome in support! They genuinely do care and go above and beyond to help.
Hello Chubby Mealworms USA, Thanks for taking the time to leave us an awesome review. We think Bel is pretty amazing as well. We look forward to continuing to work together!
Nov. 16, 2021
The customer service & onboarding team are top notch – big shout out to Silvana who was beyond helpful in my not-so-simple configurations of pre-orders & rules my business required! It feels so good to finally be in a warehouse & not shipping my own packages. Thank you to a team I can trust to make it happen smoothly! Highly recommend.
Hello Cycles Journal! Thank you so much for taking the time to leave us such an awesome review. We agree that Silvana is pretty great! And we love our Onboarding and Client Support Teams too. Thanks again!
Nov. 10, 2021
Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.
Thank you CORE! We appreciate you taking the time to leave a 5-star review! And thanks for letting us know that our customer support team is rockin' it. We think they're pretty awesome, too.
Nov. 5, 2021
The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!
Hello iLuxx Store! Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!
Nov. 4, 2021
ShipHero is by far the best warehousing and fulfillment partners in the market today. As a small business myself, they have helped me on an individual level and was always available for any questions or issues. Kudos to Silvana from the onboarding team who helped me since the beginning!
Hello! Thank you so much for leaving an amazing review. We greatly appreciate our customer feedback and we're so glad that your experience with ShipHero, and Silvana has been so positive and set the stage for continued success with us. We look forward to working together and wish The Lunar Company nothing but success in the future!
Nov. 4, 2021
Bela and the team were super helpful with listing and integrating our account into the Shiphero page. The onboarding and support afterwards have also been very impressive. The deliveries have been seamless and there are truly no hidden charges. Highly recommend!
Hello ReelFruit! Thank you for leaving us a review and letting us know how awesome Bela is - we agree! So glad that ShipHero is already proving to be a valued partner and that your experience has been so positive. We look forward to continuing to work with you!
Nov. 2, 2021
Great app, fantastic support. Bel, Andrea, Clara, Sophia and Carina are all great. The app does have some bugs that pop up every now and then, but the support team takes care of it and is always on top of any issues.
Oct. 28, 2021
So far this is the best fulfillment company I have dealt with this far. Amazing communication, they are extremely fast response time and are very efficient. You will definitely have fewer headaches to worry about
Hello InChargeKey, Less headaches are always a good thing! Thanks so much for taking the time to leave us a review. We always appreciate hearing from our clients - and we're so glad that everything has been going great so far!
Sept. 23, 2021
I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!
Hi Tazzy Candy, Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as responsive as possible, so we're excited to know we've been living our our mission. Thank you for being a ShipHero client!
Sept. 22, 2021
We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.
Hello! Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!
Sept. 15, 2021
Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.
Hello Cognisprings, Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!
Sept. 8, 2021
ShipHero Fulfillment completely changed the way my business runs. After doing self-fulfillment for the last 7 years, we've outsourced everything inventory/shipping related to SHF and it's been a dream. • No more handling inventory • No more lease • No more hiring and HR • No more waiting for the mailman • No last minute trips to the post office SHF takes care of all of it and is actually saving us money compared to doing it in-house. Their customer care team was outstanding. It's like I've added another RAM stick to my brain now that I don't need to think about shipping and inventory. Wish I'd done it sooner.
Hello SpyGuy! (Cool name by the way, definitely worthy of a superhero) We're so glad that switching to ShipHero Fulfillment has eased your mind, made your life easier and given your business a new lease on life. Thank you for the review and for letting us work with you and your team to help you succeed!
Aug. 27, 2021
Ship Hero won my business on two things: 1. Simple flat rate pricing. 2. Great communication: pre-sales, onboarding, support.
Hello Golden Essential Foods! Wow - thanks so much for the 5-star review! These two things you mentioned - simple flat rate pricing and great communication - are two of the most important aspects of our business! It's good to know we're getting it right. We look forward to working with you!
March 18, 2022
The ShipHero support team is responsive and very helpful. I especially appreciate how they are considerate of the needs of small businesses. Thank you again for all your help, Clara!
Hi Dot Line Curve! Thank you so much for your awesome review. We're so glad that our support team has been helpful and exceeded your expectations. We're looking forward to working with you and helping you succeed!
Dec. 4, 2021
Bel at Shiphero Customer Service has been very helpful in quickly straightening out some of the shipping challenges related to the Holiday Season Crunch
Thank you so much for your review and for letting us know how Bel is! We agree!