LVK Logistics

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again. But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly. The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well. If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion. Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.

Shiphero Fulfillment is what you'd expect and want from a modern fulfillment centre. They are software driven, problem solving, and customer serving. Their pricing is transparent and competitive, their reports thorough, and software outright just works. It works really well. We joined their services when there was a spike in demand, and they needed to scale out of nowhere. They did an amazing job during the transition, scaling their business and showing that they can deal with these turbulent times.

This app is miles better than using typical old software fulfillment’s centers have. Customer support is excellent which is the most important thing to me in the fulfillment process. A pleasure to work with and a vital part of our business

Overall great app. The customer service representatives go out of their way to assist you with any issues and the dashboard is very user-friendly. I had one poor experience with a slow customer service response. I complained about the issue and the team responded quickly (specifically Danielle), and resolved it almost immediately. I look forward to working with Shiphero as my fulfillment service. Bel is always very helpful as well!

Fast delivery and amazing customer support! I highly recommend this company as a great business partner. i am looking forwards to have more business with you guys.

Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.

I switched over to ShipHero because of reading all of the positive comments on here and it’s 110% TRUE! Their service is amazing. When I shipped out my bulk order, it checked into my fulfilment Account so quickly. Customer support is always there to help you in seconds with their chat box. My dashboard is so organized, I just love it! Thumbs up to the Team.

I just switched to ShipHero- so far things have been wonderful. If there is a snag, or I have any kind of question, support is just a chat box away (especially Bel, thanks for always helping so quickly)! The dashboard is straightforward and easy to understand, and so are the prices! Looking forward to doing business together.

So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.

Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!

I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.

Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!

***Upadate*** The folks at ShipHero continue to delight me. My business has steadily increased and they have met every demand with this change. They are fast, efficient, and handle large orders like champs! Bel, Bela and Clara are so fast to respond to customer service issues which makes my job seamless. Love that! ShipHero has been such a huge part of our startup. Their customer service is spot on and they are always super quick to resolve issues or answer questions. It's been a steep learning curve for us and they have held our hand each step of the way. I highly recommend them.

So far we are very happy with ShipHero and the team behind it! We look forward to working with them for years to come.

Give Bela a raise. I use shiphero fulfillment every day and she is the go-to person every time I run into issues. She knows what she is doing and is pleasant, and more than efficient with her work. Huge thank you to Bela for the daily help!

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :) My only request is that they ship out on weekends, but things work for my needs right now.

The absolute best, most patient customer service team ever! Fast, efficient, professional, and awesome!

It's always a pleasure working with Ship Hero. We've been using their services for over 2 years and it's been great. I appreciate Bela's help for always attending to all our needs. Thank you!