Madgicx

May 22, 2024

Worst customer service ever. Installed two weeks ago, followed recommendations and was just hit with a massive bill. When I contacted them the response was this: 'so not a lot we can do here as it was used for promoting on meta' which firstly doesn't even make sense, and secondly not helpful AT all. DO not use this app, you have been warned.

April 18, 2024

The worst marketing agency that we have ever worked with. The media buyers they provided were of very low quality and did not show any progress. The media buyers they provided were of very low quality and didn't show any progress. They didn't explain their strategies to us and didn't provide weekly reports as promised. We didn't expect to see a 10x ROAS in the first or second month, but we did expect to see some signs of progress and winners. They would turn ads on and off based on their personal beliefs, not on data. We have to give them credit for covering up their teammates' mistakes through lies and deceit. We signed up for Madgicx because of their positive online reviews of their software, but we couldn't comment on it since the media buyers were incapable of applying it to our ads. We don't recommend their marketing agency service to any business owners. If you want more information about our experience, feel free to reach out.

Feb. 21, 2024

We have been working with Madgicx for over 3 months now and we've absolutely fallen in love with the service. From the in-depth analysis of our ad campaigns, campaign creation, and our account review from Manna, we have seen our META campaign go from the back burner, to one of our best traffic and sales drivers. With managing multiple brands, Madgicx has made it convenient to keep an eye on the ever evolving and dedication required to run small-medium ad campaigns all in one place. We highly recommend using this service.

Nov. 22, 2023

I have been using Madgicx for a year now, and it's an amazing platform. It has greatly simplified the management of my Facebook ad accounts, providing me with clear insights and useful suggestions through its AI marketer tools. Additionally, they assigned Nico van Rensburg as my success manager at no extra cost, to help me in optimizing the ad accounts I manage. Nico is an amazing guy, always available to assist with even the most important issues. But most important after starting to work with him, my accounts have seen a significant improvement in performance. Great software with outstanding support, thumbs up!

Aug. 8, 2023

A HUGE SCAM !! First of all, do not download the Shopify App because it's useless and you can just use the platform without shopify, as it does not integrate with Shopify or even pull the products. and their own team said this app is useless for Shopify.. Now for the platform itself: I am writing this review to share my unfortunate experience with Madgicx, a platform that I had high hopes for, but that ultimately failed to deliver on its promises. From the outset, I was met with a series of technical issues that severely hindered my ability to use the platform effectively. Despite my best efforts to work with the Madgicx support team to resolve these issues, I was met with a lack of urgency and a seeming inability to provide effective solutions. The first issue I encountered was with the Google Ads account connection, which was eventually resolved, but not without significant time and effort on my part. However, other issues persisted, including problems with catalog availability and Canvas Ads. Despite numerous attempts to rectify these issues, they remained unresolved, causing significant disruption to my business operations. Furthermore, the platform failed to accurately reflect my Facebook Ads account, with many of my ads and campaigns not appearing in Madgicx. The support team's explanation for this was unsatisfactory, suggesting that the platform could only pull assets that had already spent money on Facebook. This is a significant limitation that was not made clear to me when I signed up for the service. The most frustrating part of my experience, however, was the lack of effective customer support. Despite numerous interactions with the support team, I was left feeling unheard and unimportant. My concerns were not addressed in a timely or effective manner, and I was often left waiting for days for a response. In the end, I requested a full refund due to the platform's inability to meet my needs and the significant disruption it caused to my business. However, this request was denied, with the blame being placed on me for the platform's shortcomings. In conclusion, my experience with Madgicx was deeply disappointing. The platform failed to deliver on its promises, and customer support was inadequate. I would strongly advise anyone considering using this platform to think twice. There are other platforms out there that offer better functionality and superior customer support. Save your time, money, and frustration and look elsewhere. I feel it's my duty to warn other users about this Scam platform. so we are going to use each and every opportunity and platform to post our reviews in