Madgicx

May 22, 2024

Worst customer service ever. Installed two weeks ago, followed recommendations and was just hit with a massive bill. When I contacted them the response was this: 'so not a lot we can do here as it was used for promoting on meta' which firstly doesn't even make sense, and secondly not helpful AT all. DO not use this app, you have been warned.

April 18, 2024

The worst marketing agency that we have ever worked with. The media buyers they provided were of very low quality and did not show any progress. The media buyers they provided were of very low quality and didn't show any progress. They didn't explain their strategies to us and didn't provide weekly reports as promised. We didn't expect to see a 10x ROAS in the first or second month, but we did expect to see some signs of progress and winners. They would turn ads on and off based on their personal beliefs, not on data. We have to give them credit for covering up their teammates' mistakes through lies and deceit. We signed up for Madgicx because of their positive online reviews of their software, but we couldn't comment on it since the media buyers were incapable of applying it to our ads. We don't recommend their marketing agency service to any business owners. If you want more information about our experience, feel free to reach out.

Feb. 21, 2024

We have been working with Madgicx for over 3 months now and we've absolutely fallen in love with the service. From the in-depth analysis of our ad campaigns, campaign creation, and our account review from Manna, we have seen our META campaign go from the back burner, to one of our best traffic and sales drivers. With managing multiple brands, Madgicx has made it convenient to keep an eye on the ever evolving and dedication required to run small-medium ad campaigns all in one place. We highly recommend using this service.

Nov. 22, 2023

I have been using Madgicx for a year now, and it's an amazing platform. It has greatly simplified the management of my Facebook ad accounts, providing me with clear insights and useful suggestions through its AI marketer tools. Additionally, they assigned Nico van Rensburg as my success manager at no extra cost, to help me in optimizing the ad accounts I manage. Nico is an amazing guy, always available to assist with even the most important issues. But most important after starting to work with him, my accounts have seen a significant improvement in performance. Great software with outstanding support, thumbs up!

Aug. 8, 2023

A HUGE SCAM !! First of all, do not download the Shopify App because it's useless and you can just use the platform without shopify, as it does not integrate with Shopify or even pull the products. and their own team said this app is useless for Shopify.. Now for the platform itself: I am writing this review to share my unfortunate experience with Madgicx, a platform that I had high hopes for, but that ultimately failed to deliver on its promises. From the outset, I was met with a series of technical issues that severely hindered my ability to use the platform effectively. Despite my best efforts to work with the Madgicx support team to resolve these issues, I was met with a lack of urgency and a seeming inability to provide effective solutions. The first issue I encountered was with the Google Ads account connection, which was eventually resolved, but not without significant time and effort on my part. However, other issues persisted, including problems with catalog availability and Canvas Ads. Despite numerous attempts to rectify these issues, they remained unresolved, causing significant disruption to my business operations. Furthermore, the platform failed to accurately reflect my Facebook Ads account, with many of my ads and campaigns not appearing in Madgicx. The support team's explanation for this was unsatisfactory, suggesting that the platform could only pull assets that had already spent money on Facebook. This is a significant limitation that was not made clear to me when I signed up for the service. The most frustrating part of my experience, however, was the lack of effective customer support. Despite numerous interactions with the support team, I was left feeling unheard and unimportant. My concerns were not addressed in a timely or effective manner, and I was often left waiting for days for a response. In the end, I requested a full refund due to the platform's inability to meet my needs and the significant disruption it caused to my business. However, this request was denied, with the blame being placed on me for the platform's shortcomings. In conclusion, my experience with Madgicx was deeply disappointing. The platform failed to deliver on its promises, and customer support was inadequate. I would strongly advise anyone considering using this platform to think twice. There are other platforms out there that offer better functionality and superior customer support. Save your time, money, and frustration and look elsewhere. I feel it's my duty to warn other users about this Scam platform. so we are going to use each and every opportunity and platform to post our reviews in

Oct. 19, 2022

Honestly, the worst experience of software I've ever had Honestly, don't know where to start with Madgicx. It got down to the only feature I'd ever use was the audience launcher (which you can in FB.) All the other tools either didn't work or worked one day and then didnt work the next. I posted my experience in a forum after getting no support. The CEo Yahav contacts me the next day prentending that he just 'dropped in for a courtesy call.) Long story short he gives me a 'one off' deal. Here is his email: Hey Tom, So here's my killer offer: 70% OFF the Annual Plan (Which is already discounted 20% OFF) for the $25k/mo madigcx plan. It will sum up to: 1090,8 per year this is less than $91 per month instead of $379. + you'll get 4 weekly 1hr sessions with me during the first month with the goal of teaching you how to use and master Madgicx so that it makes your ad account more profitable. The ultimate goal is that madgicx will either make you more money or save you more money and will def save you time managing your ad account. Terms: - Exclusive to SunrayFlyGish Business accounts & valid for 2 years. - Keep it confidential - Become a madgicx ambassador (groups, testimonial, reviews etc) if you're happy with how it goes :) If you'd like to start, simply sign up using the coupon code: TomBellVIP70 And text me on Skype to schedule the first session together. Best, -yahav --------------------------- From that point on I never heard from Yahav. I got 1 session, not 4 and he's skype me saying are you available and then he'd disappear. It was like being trolled by a teenager, ridiculous time-waster. So I never got my sessions and stuck to thinking I've got an audience launching piece of software. Then. I got to my billing and they had taken $4k over 4 months!! I contacted support who never got back to me until finally Dor (another Yahav type, promises the world and then disappears) gave me another deal, offering my half my money back, the rest in credit and some cloud tracking service. Wow, that took another 3 weeks and then the games began, long story short again every single function of MX is now broken. No one is getting back to me, "please send LOOM" "Please screen shot". It would take me days to do all this, the entire programme doesn't work. Their Cloud Tracking service won't even load their sub domain, just get the spinning wheel of death and then you get this finally from 'support' saying "all seems to be working at our end " Now I'm locked in a battle trying to get my $4k back and stuck with the only point of contact in support who talks like a teenage influencer. Madgicx are a group of ever changing young gameplayers who flit on and off calls making wild offers and then never delivering. They'll offer you 'reporting' software for free which made my browser flash like I had loaded a 90's trojan on a windows machine. It was trying to load data and got stuck in this ridiculous loop of never loading. Just awful, expensive, imcompetent, childish game playing little internet people. I'm on an M2 macbook pro 2022 and I've been in computing since 1989. Date of experience: 19 October 2022

Jan. 13, 2022

Update to my below and moved down to a 1 star rating. (for this to appear have chosen 4 or is not visible) I am now even more unhappy as was contacted out of the blue by Yahav Hartman the CEO to ask to have a call with me as wanted to understand my views. I set up the appointment through their system, got an email with the invite on zoom, 7 minutes before a reminder and then no one turned up. That was over a week ago, I emailed to say I had waited, maybe been an issue and offered to re-schedule. Nothing, no reply, no appology and no interest. Not great to be treated in this way and makes me feel my move away from the platform was correct. Original review I really was unhappy after signing up for a three month membership. All the videos promise the world and an amazing ROAS. The reality is very different. My first meeting with a senior person left me feeling very negative and dejected. I was told it would be hard to do much as my budget was limited and I had very little exposure on Facebook. I set up a campaign, with difficulties at first. I was helped over 3 subsequent calls to rectify this and spent way more than I would want on the first campaign. They were expecting me to spend a daily amount that woud have wiped out my annual budget in one month. With not having confidence in having some guranteed return I felt very uncomfortable. I went with it, and had zero ROAS. As a very small business I just can't afford to waste money throwing this all towards Facebook when I am not getting a return. I just saw today on my credit a renewal payment taken for a further 3 months. I spoke to the chat to a Glaisa, who told me they have a very strict refund policy. I was not sent any email to remind me that the funds would be taken automatically. She said she would raise a ticket, and advised me to cancel via the settings. This said to contact support as errored. She then said I see youo signed up with Shopify and that you need to cancel there. Then later advised that I have to contact Shopify about a refund as the subscription is with them. The funds were not billed by Shopify, but by Madgicx and show on my CC as Madgicx. This whole scenario is confusing. When I signed up, there was an issue. I was sent a link and then paid the subscription that way. I really am unhappy as had already decided not to continue and have not used the platform for over a month, as I was very disapointed and frustrated with no ROAS and a bewilderingly complicated platform to get around. I really am sorry, but I think the hype is not real for everyone, and for me this was an absolute total waste of money an time. I have given 2 stars because they have a decent support team. I would like to have a refund of the 3 months money taken 4 days back as I don´t wish to continue. If I had a reminder I would have cancelled before. I am now confused as to who to ask for the money back for 2nd unwanted subscription that is automatic.

Dec. 3, 2021

I used this app to create and launch some Facebook campaigns. It worked fine! There are many cool features that I will be taking advantage of for sure in the future. Also, the customer support was very responsive.

Jan. 5, 2021

Tried the app and had free training from Yoshi, works great! Lot's of custom audiences to play around with. Thank you

June 10, 2020

Super helpful and patient, so far I have great support and will update in time as far as the results. But based on the service so far you can be an inexperienced person like myself and get the help you need to get started with confidence

May 19, 2020

David, Asi, Elad are the best people I have ever seen. Best customer support. If you want to use the app watch the videos first. Those just getting into marketing, learn how to use it before writing a bad review. This is the complete app to have your funnel strategy along side your ad sets scaling and optimization.

May 20, 2020

UPDATE: I had some issues with this app, but they were based on problems with the nature of the products I'm selling. The Madgicx team was great in working with me to solve the issues and make things right.

March 2, 2020

No doubt my ROAS improved a lot. Their pre-set module really help a lot in the campaign...Their customer service rep are awsome!! Help me solved lot of issues...

Feb. 5, 2020

Day 2 of using Madgicx and i'm already seeing huge benefits. Amazing support from the Madgicx crew, they helped me configure automation tasks and helped me understand how each tactic works and what they will do completely freeing me up to work on new content and think less about how my ads are doing.

Feb. 3, 2020

This is a cool app. Increased the perfomance. Getting higher ROAS. Really love this app. The customer service is pretty awesome. They helped me to set up the profitable adsets.

Jan. 15, 2020

I love Madgicx! Been using it for over a year (even before it was available on Shopify) and my revenue has never looked better! This new version is just the icing on the cake

Jan. 14, 2020

exellent app i just use the app for the first time 2 sale for 3$ spend amazing !!! i keep using this apps let see how it`s work. i recommend to try.

Jan. 6, 2020

I have started to use this app and it really works wonders. I have seen immediate positive results as soon as I started. My ads perform better and I have full control over them. It also has speeded my processes up significantly

Jan. 6, 2020

been using Madgicx for a few months - things are just getting better and better easier and easier for us here and customer support is second to none.

Jan. 1, 2020

This is a game changer for our company. To this point, FB hasn't been a viable channel for awareness level advertising, and full funnel ROAS hasn't gone above a 2 even in the best of times. In only 4 days working with Madgicx, we're seeing better CTR, better cost per PDP view, and better ROAS than we've ever see in 2 years of DIY Facebook advertising. Cannot recommend Madgicx enough