Devoted review for MageNative ‑Mobile App Builder
Dec. 20, 2023
Unbelievably pathetic experience, before becoming a paid member as I was on the trial version, the support I received was far beyond my expectations, I was amazed by the swiftness of their responses & overall dedication & thus decided to get on their most expensive plan, I noted out all the changes I required to their team beforehand & they promised that the app will go live within a few days and the changes will be implemented. Now today over 2 months have passed, I have paid the recurring amount of their enterprise plan multiple times & still my app is not functional! Yes after 2 months! I have been going at it with their support team over & over & over again but all I receive is false promises. I genuinely can't believe how these guys have a 4.9-star rating & I'm truly fed up now. My app organically has 100+ downloads (without any sort of marketing at our end, absolutely 0) & thus now I have been stuck in this situation where I can't just move onto another mobile app provider & neither am I able to move forward with the imaginative team here.
We sincerely apologize for the frustration and inconvenience you've experienced. Your feedback is important to us, and we're committed to resolving the issues you've encountered. Our team takes your concerns seriously, and we'll prioritize addressing them promptly. We understand the impact this has on your business and appreciate your patience as we work towards a resolution. Please rest assured that we're dedicated to ensuring your app functions as expected. If there are specific details or concerns you'd like to share, feel free to provide them, and we'll expedite the resolution process. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, MageNative Team
